Prusa Slicer Crashing  

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ciscolara
(@ciscolara)
Active Member

Hello guys for some reason the prusa slicer keeps crashing on me. it simple closes. no error no nothing. I open it and after 30 seconds or so it just closes. I am running Windows 10 Home 64-bit in a fairly new and good labtop computer. I recently updated all my graphic card drivers NVIDIA might that be the problem? NVIDIA GeForce GTX 1050

Posted : 23/10/2019 12:41 am
Tim
(@tim-m30)
Famed Member

nVidia is generally safe. Usually turns out to be an install issue.  Where did you get the installer?

It is always wise to get more than one opinion......
Posted : 23/10/2019 7:46 am
ciscolara
(@ciscolara)
Active Member

@tim-m30

I did a unistall and clean my registry. I did download again the software from the oficial website. I hope that now it runs good. 

Posted : 23/10/2019 6:33 pm
ciscolara
(@ciscolara)
Active Member

@tim-m30

OK the solution only lasted a few days I dont get why this is happening. now its starting to crash again. for no reason just like before. and I have done nothing to the computer. 

my machine is Windows 10 Home Single Language 64-bit , Intel Core i5 @ 2.30GHz, 8,00GB, Intel UHD Graphics 630 (Acer Incorporated [ALI]), 4095MB NVIDIA GeForce GTX 1050 (Acer Incorporated [ALI])

Posted : 25/10/2019 11:02 pm
wolfgang.k5
(@wolfgang-k5)
Active Member

Hello,

I have exactly the same behaviour on my laptop. After starting PrusaSlicer it crashes sometimes after a few seconds or after slicing. No change after reinstall. No other application on the Laptop is crashing

My installation: Windows 10 Home 1903, newest updates, Acer A515-52G-58S9, 8GB RAM, System 128GB SSD, Data 500GB SSD

Posted : 28/10/2019 5:40 pm
ciscolara
(@ciscolara)
Active Member

@wolfgang-k5

Hello mate nice to hear that its someone out there reading my problem. So sorry that you have the same issue. if you find a solution would you let me know? please try this, right click on the software and choose. processing graphics, and then select change processing graphics. then find the prusaslicer software and change it to use high performance graphic card. I have NVIDIA graphic card and you? let me know how t goes if it helps!

Posted : 29/10/2019 4:53 am
Tim
(@tim-m30)
Famed Member

Make sure your video can support the latest OpenGL.  Some older Intel chips don't support the latest version, and unfortunately, these Intel chips are very common in laptops and notebook computers.  Pretty sure nVidia drivers all work, even on older hardware. 

Here's a thread worth reading:

https://github.com/prusa3d/PrusaSlicer/issues/2939

 

It is always wise to get more than one opinion......
Posted : 29/10/2019 6:10 am
Tim
(@tim-m30)
Famed Member

As a side note: isn't there a known Windows 10 issue with some apps being UAC limited after one of the recent updates? 

 

This post was modified 2 weeks ago 2 times by Tim
It is always wise to get more than one opinion......
Posted : 29/10/2019 6:14 am
brad.r9
(@brad-r9)
New Member

I have the same issue. Both with 32 bit and 64 bit on windows 10. It's a beefy laptop with plenty of RAM. Uninstalled and installed several times. It'll work fine for one or two STL's then crash after crash. 

Posted : 29/10/2019 11:38 am
ciscolara
(@ciscolara)
Active Member

@tim-m30

I just bought my computer 2 months ago. I dont think that my intel chip its too old. 

Posted : 29/10/2019 12:46 pm
ciscolara
(@ciscolara)
Active Member

@tim-m30

Something that I did realized though its that when I just got the computer everything did work perfect. and then because I needed for other programs to update my NVIDIA drivers and also the CUDA. The slicer started to have this problem. So I think that the problem might be related to that. 

 

Posted : 29/10/2019 12:49 pm
brad.r9
(@brad-r9)
New Member

Same for me. I have this on my new work laptop which is pretty beefy. Solidworks etc work perfectly. I get bad allocation errors and insufficient RAM errors usually - when trying to open an STL and if I get lucky and it opens - then it's when I try to slice. Seems to be random, not just a particular STL, i get random errors on many STL's. I guess I'll just have to use my home desktop and CURA for awhile. I get the same errors on my laptop, our dedicated printing laptop, coworkers get the error randomly as well, plus my home desktop does the same.

 

Posted : 29/10/2019 1:04 pm
Tim
(@tim-m30)
Famed Member

There are many many model errors that will cause Prusa Slicer to crash.  So if the model is broken, don't blame the slicer, too much.  If it loads, and you see errors reported, fix the model.

Sure, a model error shouldn't crash the app - but almost every 3D CAD tool I've used will crash if you ask it to do something with a broken model -- and some just crash for the heck of it.  Cura is no exception.  But if that app floats your boat: go with it.

I'm using the latest nVidia drivers on my GTX1080 without issue (the new drivers broke other things though). All on Windows 7 though.

It might be worth going over to github and searching for issues related to crashes.  There might be additional info that helps.

https://github.com/prusa3d/PrusaSlicer

It is always wise to get more than one opinion......
Posted : 29/10/2019 8:23 pm
ciscolara
(@ciscolara)
Active Member

@tim-m30

Thanks for the answer. but the crash its not related to bad 3d models. sometimes I dont even have time to load the model and the slicer crashes. 

Posted : 29/10/2019 8:32 pm
Tim
(@tim-m30)
Famed Member

Cisco: Which printer profile are you using?

It is always wise to get more than one opinion......
Posted : 29/10/2019 9:15 pm
Tim
(@tim-m30)
Famed Member

And this issue report has a possible solution ...

https://github.com/prusa3d/PrusaSlicer/issues/2939

It is always wise to get more than one opinion......
Posted : 29/10/2019 9:19 pm
ciscolara
(@ciscolara)
Active Member

@tim-m30

I am attaching here a screenshot. I have changed the profile though. and I still get the problem. Thanks for trying to help.

Posted : 29/10/2019 9:47 pm
Tim
(@tim-m30)
Famed Member

A side note: a weird thing I've dealt with on Win7 is the dash in the slicer program name. UAC and file associations break when prusa-slicer.exe is called, but work when prusaslicer.exe is called.  So I copied prusa-slicer.exe to prusaslicer.exe and use that as my application name; and all shortcuts point to the new filename.

 

A crash after the screen you posted above is reported to be an OpenGL issue.  Try the software rendering approach I linked above.  You also might post the System Info reported by P.Slicer.  Here's my info from CopytoClipboard pasted here.

PrusaSlicer
Version: 2.1.0+win64
Build: PrusaSlicer-2.1.0+win64-201909160915

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 7 (build 7601, Service Pack 1), 64-bit edition
Total RAM size [MB]: 34,016MB
OpenGL installation
GL version: 4.6.0 NVIDIA 436.30
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1080/PCIe/SSE2
GLSL version: 4.60 NVIDIA
Installed extensions:

GL_AMD_multi_draw_indirect
GL_AMD_seamless_cubemap_per_texture
...
GL_WIN_swap_hint
WGL_EXT_swap_control


This post was modified 2 weeks ago by Tim
It is always wise to get more than one opinion......
Posted : 30/10/2019 3:09 am
ciscolara
(@ciscolara)
Active Member

@tim-m30

Hello Tim. What "software rendering approach "????

I have just enough time to open the slicer copy this info paste it here and then it crashes.

Version: 2.1.0+win64
Build: PrusaSlicer-2.1.0+win64-201909160915
Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 10 (build 17763), 64-bit edition
Total RAM size [MB]: 8,425MB

WorkingSet: 166MB
PrivateBytes: 271MB
Pagefile(peak): 271MB(753MB)
RAM size reserved for the Undo / Redo stack: 842MB
RAM size occupied by the Undo / Redo stack: 0MB
OpenGL installation
GL version: 4.6.0 NVIDIA 426.00
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1050/PCIe/SSE2
GLSL version: 4.60 NVIDIA

Posted : 30/10/2019 10:50 am
wolfgang.k5
(@wolfgang-k5)
Active Member

so this is what I get with PrusaSlicer systeminformation. Today PrusaSlicer crashes two times immediately after start. No .stl loaded. PrusaSlicer also does not remember last print, filament and printer configuration after a crash.

PrusaSlicer
Version: 2.1.0+win64
Build: PrusaSlicer-2.1.0+win64-201909160915

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 10 (build 18362), 64-bit edition
Total RAM size [MB]: 8,433MB
OpenGL installation
GL version: 4.6.0 NVIDIA 398.26
Vendor: NVIDIA Corporation
Renderer: GeForce MX130/PCIe/SSE2
GLSL version: 4.60 NVIDIA
Installed extensions:

GL_AMD_multi_draw_indirect
GL_AMD_seamless_cubemap_per_texture
GL_ARB_ES2_compatibility
GL_ARB_ES3_1_compatibility
GL_ARB_ES3_2_compatibility
GL_ARB_ES3_compatibility
GL_ARB_arrays_of_arrays
GL_ARB_base_instance
GL_ARB_bindless_texture
GL_ARB_blend_func_extended
GL_ARB_buffer_storage
GL_ARB_clear_buffer_object
GL_ARB_clear_texture
GL_ARB_clip_control
GL_ARB_color_buffer_float
GL_ARB_compatibility
GL_ARB_compressed_texture_pixel_storage
GL_ARB_compute_shader
GL_ARB_compute_variable_group_size
GL_ARB_conditional_render_inverted
GL_ARB_conservative_depth
GL_ARB_copy_buffer
GL_ARB_copy_image
GL_ARB_cull_distance
GL_ARB_debug_output
GL_ARB_depth_buffer_float
GL_ARB_depth_clamp
GL_ARB_depth_texture
GL_ARB_derivative_control
GL_ARB_direct_state_access
GL_ARB_draw_buffers
GL_ARB_draw_buffers_blend
GL_ARB_draw_elements_base_vertex
GL_ARB_draw_indirect
GL_ARB_draw_instanced
GL_ARB_enhanced_layouts
GL_ARB_explicit_attrib_location
GL_ARB_explicit_uniform_location
GL_ARB_fragment_coord_conventions
GL_ARB_fragment_layer_viewport
GL_ARB_fragment_program
GL_ARB_fragment_program_shadow
GL_ARB_fragment_shader
GL_ARB_framebuffer_no_attachments
GL_ARB_framebuffer_object
GL_ARB_framebuffer_sRGB
GL_ARB_geometry_shader4
GL_ARB_get_program_binary
GL_ARB_get_texture_sub_image
GL_ARB_gl_spirv
GL_ARB_gpu_shader5
GL_ARB_gpu_shader_fp64
GL_ARB_gpu_shader_int64
GL_ARB_half_float_pixel
GL_ARB_half_float_vertex
GL_ARB_imaging
GL_ARB_indirect_parameters
GL_ARB_instanced_arrays
GL_ARB_internalformat_query
GL_ARB_internalformat_query2
GL_ARB_invalidate_subdata
GL_ARB_map_buffer_alignment
GL_ARB_map_buffer_range
GL_ARB_multi_bind
GL_ARB_multi_draw_indirect
GL_ARB_multisample
GL_ARB_multitexture
GL_ARB_occlusion_query
GL_ARB_occlusion_query2
GL_ARB_parallel_shader_compile
GL_ARB_pipeline_statistics_query
GL_ARB_pixel_buffer_object
GL_ARB_point_parameters
GL_ARB_point_sprite
GL_ARB_polygon_offset_clamp
GL_ARB_program_interface_query
GL_ARB_provoking_vertex
GL_ARB_query_buffer_object
GL_ARB_robust_buffer_access_behavior
GL_ARB_robustness
GL_ARB_sample_shading
GL_ARB_sampler_objects
GL_ARB_seamless_cube_map
GL_ARB_seamless_cubemap_per_texture
GL_ARB_separate_shader_objects
GL_ARB_shader_atomic_counter_ops
GL_ARB_shader_atomic_counters
GL_ARB_shader_ballot
GL_ARB_shader_bit_encoding
GL_ARB_shader_clock
GL_ARB_shader_draw_parameters
GL_ARB_shader_group_vote
GL_ARB_shader_image_load_store
GL_ARB_shader_image_size
GL_ARB_shader_objects
GL_ARB_shader_precision
GL_ARB_shader_storage_buffer_object
GL_ARB_shader_subroutine
GL_ARB_shader_texture_image_samples
GL_ARB_shader_texture_lod
GL_ARB_shading_language_100
GL_ARB_shading_language_420pack
GL_ARB_shading_language_include
GL_ARB_shading_language_packing
GL_ARB_shadow
GL_ARB_sparse_buffer
GL_ARB_sparse_texture
GL_ARB_spirv_extensions
GL_ARB_stencil_texturing
GL_ARB_sync
GL_ARB_tessellation_shader
GL_ARB_texture_barrier
GL_ARB_texture_border_clamp
GL_ARB_texture_buffer_object
GL_ARB_texture_buffer_object_rgb32
GL_ARB_texture_buffer_range
GL_ARB_texture_compression
GL_ARB_texture_compression_bptc
GL_ARB_texture_compression_rgtc
GL_ARB_texture_cube_map
GL_ARB_texture_cube_map_array
GL_ARB_texture_env_add
GL_ARB_texture_env_combine
GL_ARB_texture_env_crossbar
GL_ARB_texture_env_dot3
GL_ARB_texture_filter_anisotropic
GL_ARB_texture_float
GL_ARB_texture_gather
GL_ARB_texture_mirror_clamp_to_edge
GL_ARB_texture_mirrored_repeat
GL_ARB_texture_multisample
GL_ARB_texture_non_power_of_two
GL_ARB_texture_query_levels
GL_ARB_texture_query_lod
GL_ARB_texture_rectangle
GL_ARB_texture_rg
GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_stencil8
GL_ARB_texture_storage
GL_ARB_texture_storage_multisample
GL_ARB_texture_swizzle
GL_ARB_texture_view
GL_ARB_timer_query
GL_ARB_transform_feedback2
GL_ARB_transform_feedback3
GL_ARB_transform_feedback_instanced
GL_ARB_transform_feedback_overflow_query
GL_ARB_transpose_matrix
GL_ARB_uniform_buffer_object
GL_ARB_vertex_array_bgra
GL_ARB_vertex_array_object
GL_ARB_vertex_attrib_64bit
GL_ARB_vertex_attrib_binding
GL_ARB_vertex_buffer_object
GL_ARB_vertex_program
GL_ARB_vertex_shader
GL_ARB_vertex_type_10f_11f_11f_rev
GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_viewport_array
GL_ARB_window_pos
GL_ATI_draw_buffers
GL_ATI_texture_float
GL_ATI_texture_mirror_once
GL_EXTX_framebuffer_mixed_formats
GL_EXT_Cg_shader
GL_EXT_abgr
GL_EXT_bgra
GL_EXT_bindable_uniform
GL_EXT_blend_color
GL_EXT_blend_equation_separate
GL_EXT_blend_func_separate
GL_EXT_blend_minmax
GL_EXT_blend_subtract
GL_EXT_compiled_vertex_array
GL_EXT_depth_bounds_test
GL_EXT_direct_state_access
GL_EXT_draw_buffers2
GL_EXT_draw_instanced
GL_EXT_draw_range_elements
GL_EXT_fog_coord
GL_EXT_framebuffer_blit
GL_EXT_framebuffer_multisample
GL_EXT_framebuffer_multisample_blit_scaled
GL_EXT_framebuffer_object
GL_EXT_framebuffer_sRGB
GL_EXT_geometry_shader4
GL_EXT_gpu_program_parameters
GL_EXT_gpu_shader4
GL_EXT_import_sync_object
GL_EXT_memory_object
GL_EXT_memory_object_win32
GL_EXT_multi_draw_arrays
GL_EXT_packed_depth_stencil
GL_EXT_packed_float
GL_EXT_packed_pixels
GL_EXT_pixel_buffer_object
GL_EXT_point_parameters
GL_EXT_polygon_offset_clamp
GL_EXT_provoking_vertex
GL_EXT_rescale_normal
GL_EXT_secondary_color
GL_EXT_semaphore
GL_EXT_semaphore_win32
GL_EXT_separate_shader_objects
GL_EXT_separate_specular_color
GL_EXT_shader_image_load_formatted
GL_EXT_shader_image_load_store
GL_EXT_shader_integer_mix
GL_EXT_shadow_funcs
GL_EXT_stencil_two_side
GL_EXT_stencil_wrap
GL_EXT_texture3D
GL_EXT_texture_array
GL_EXT_texture_buffer_object
GL_EXT_texture_compression_dxt1
GL_EXT_texture_compression_latc
GL_EXT_texture_compression_rgtc
GL_EXT_texture_compression_s3tc
GL_EXT_texture_cube_map
GL_EXT_texture_edge_clamp
GL_EXT_texture_env_add
GL_EXT_texture_env_combine
GL_EXT_texture_env_dot3
GL_EXT_texture_filter_anisotropic
GL_EXT_texture_integer
GL_EXT_texture_lod
GL_EXT_texture_lod_bias
GL_EXT_texture_mirror_clamp
GL_EXT_texture_object
GL_EXT_texture_sRGB
GL_EXT_texture_sRGB_decode
GL_EXT_texture_shared_exponent
GL_EXT_texture_storage
GL_EXT_texture_swizzle
GL_EXT_timer_query
GL_EXT_transform_feedback2
GL_EXT_vertex_array
GL_EXT_vertex_array_bgra
GL_EXT_vertex_attrib_64bit
GL_EXT_win32_keyed_mutex
GL_EXT_window_rectangles
GL_IBM_rasterpos_clip
GL_IBM_texture_mirrored_repeat
GL_KHR_blend_equation_advanced
GL_KHR_blend_equation_advanced_coherent
GL_KHR_context_flush_control
GL_KHR_debug
GL_KHR_no_error
GL_KHR_parallel_shader_compile
GL_KHR_robust_buffer_access_behavior
GL_KHR_robustness
GL_KTX_buffer_region
GL_NVX_conditional_render
GL_NVX_gpu_memory_info
GL_NVX_multigpu_info
GL_NVX_nvenc_interop
GL_NV_ES1_1_compatibility
GL_NV_ES3_1_compatibility
GL_NV_alpha_to_coverage_dither_control
GL_NV_bindless_multi_draw_indirect
GL_NV_bindless_multi_draw_indirect_count
GL_NV_bindless_texture
GL_NV_blend_equation_advanced
GL_NV_blend_equation_advanced_coherent
GL_NV_blend_minmax_factor
GL_NV_blend_square
GL_NV_command_list
GL_NV_compute_program5
GL_NV_conditional_render
GL_NV_copy_depth_to_color
GL_NV_copy_image
GL_NV_depth_buffer_float
GL_NV_depth_clamp
GL_NV_draw_texture
GL_NV_draw_vulkan_image
GL_NV_explicit_multisample
GL_NV_feature_query
GL_NV_fence
GL_NV_float_buffer
GL_NV_fog_distance
GL_NV_fragment_program
GL_NV_fragment_program2
GL_NV_fragment_program_option
GL_NV_framebuffer_multisample_coverage
GL_NV_geometry_shader4
GL_NV_gpu_program4
GL_NV_gpu_program4_1
GL_NV_gpu_program5
GL_NV_gpu_program5_mem_extended
GL_NV_gpu_program_fp64
GL_NV_gpu_shader5
GL_NV_half_float
GL_NV_internalformat_sample_query
GL_NV_light_max_exponent
GL_NV_multisample_coverage
GL_NV_multisample_filter_hint
GL_NV_occlusion_query
GL_NV_packed_depth_stencil
GL_NV_parameter_buffer_object
GL_NV_parameter_buffer_object2
GL_NV_path_rendering
GL_NV_pixel_data_range
GL_NV_point_sprite
GL_NV_primitive_restart
GL_NV_query_resource
GL_NV_query_resource_tag
GL_NV_register_combiners
GL_NV_register_combiners2
GL_NV_shader_atomic_counters
GL_NV_shader_atomic_float
GL_NV_shader_atomic_int64
GL_NV_shader_buffer_load
GL_NV_shader_storage_buffer_object
GL_NV_shader_thread_group
GL_NV_shader_thread_shuffle
GL_NV_texgen_reflection
GL_NV_texture_barrier
GL_NV_texture_compression_vtc
GL_NV_texture_env_combine4
GL_NV_texture_multisample
GL_NV_texture_rectangle
GL_NV_texture_rectangle_compressed
GL_NV_texture_shader
GL_NV_texture_shader2
GL_NV_texture_shader3
GL_NV_transform_feedback
GL_NV_transform_feedback2
GL_NV_uniform_buffer_unified_memory
GL_NV_vertex_array_range
GL_NV_vertex_array_range2
GL_NV_vertex_attrib_integer_64bit
GL_NV_vertex_buffer_unified_memory
GL_NV_vertex_program
GL_NV_vertex_program1_1
GL_NV_vertex_program2
GL_NV_vertex_program2_option
GL_NV_vertex_program3
GL_S3_s3tc
GL_SGIS_generate_mipmap
GL_SGIS_texture_lod
GL_SGIX_depth_texture
GL_SGIX_shadow
GL_SUN_slice_accum
GL_WIN_swap_hint
WGL_EXT_swap_control

This post was modified 2 weeks ago by wolfgang.k5
Posted : 30/10/2019 1:55 pm
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