Cannot install 2.3.0 final, says I don't have internet
 
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Uncovery
(@uncovery)
Eminent Member
Cannot install 2.3.0 final, says I don't have internet

Hi there, I am getting an error installing 2.3.0 which I just downloaded. It says that an internet connection is required - which I have. IT then stops the installation.

How can I debug this? Is this a temporary issue where some server is down that the software tries to connect to? Or can you tell me how the software checks if it's connected to the internet so I can see what the issue is?

thanks

 

Best Answer by Dan:

Got it. It was because I had downloaded the "Stand Alone" installer file which doesn't work. The simpler Windows version worked without a hitch. 

Posted : 12/01/2021 2:26 am
VisualFeast
(@visualfeast)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

I have the same issue. No proxy or VPN here.

Posted : 12/01/2021 5:53 am
Maub
 Maub
(@maub)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

Same here. I'm using Win 10 Pro 20H2

Posted : 12/01/2021 8:34 am
cwbullet
(@cwbullet)
Illustrious Member
RE: Cannot install 2.3.0 final, says I don't have internet

It might help if you post which OS and a little more information.  

--------------------
Chuck H
3D Printer Review Blog...
Posted : 12/01/2021 11:25 am
HBRSC
(@hbrsc)
Active Member
RE: Cannot install 2.3.0 final, says I don't have internet

Same problem here, using Win10

Stefan

This post was modified 11 months ago by HBRSC
Posted : 12/01/2021 11:38 am
Uncovery liked
Uncovery
(@uncovery)
Eminent Member
Topic starter answered:
RE: Cannot install 2.3.0 final, says I don't have internet

Sorry about forgetting this. I am running windows 10.

Apart from that, not sure what to write. My system is working perfectly and all other software can connect normally.

Here's a screenshot.

This post was modified 11 months ago 2 times by Uncovery
Posted : 12/01/2021 12:10 pm
AlsInvent
(@alsinvent)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

Same here. Win 10 Pro Version 1909

Posted : 12/01/2021 2:37 pm
karl-herbert
(@karl-herbert)
Illustrious Member
RE: Cannot install 2.3.0 final, says I don't have internet

I just installed the 2.3.0 without errors on the following system:

MS W 10 Pro, 10.0.19042 build 19042

It might be possible that your firewall is blocking something? Possibly install as admin?

Statt zu klagen, dass wir nicht alles haben, was wir wollen, sollten wir lieber dankbar sein, dass wir nicht alles bekommen, was wir verdienen....
Posted : 12/01/2021 2:49 pm
Dan
 Dan
(@dan-29)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

Has there been a fix recommended for this yet? I'm having the same issue.

Posted : 12/01/2021 2:54 pm
cwbullet
(@cwbullet)
Illustrious Member
RE: Cannot install 2.3.0 final, says I don't have internet

@karl-herbert

I was also able to install it on my Windoze machine.  Mac and Linux also worked without a hitch.

--------------------
Chuck H
3D Printer Review Blog...
Posted : 12/01/2021 2:56 pm
HBRSC
(@hbrsc)
Active Member
RE: Cannot install 2.3.0 final, says I don't have internet
Posted by: @karl-herbert

It might be possible that your firewall is blocking something? Possibly install as admin?

As i work in a large company, it is not an option for me to change anything on the side of the firewall.
I run the installation with admin rights, Slicer 2.2.0 and the required drivers was no problem.

 

Stefan

Posted : 12/01/2021 3:35 pm
Pyroschnüffler
(@pyroschnuffler)
Eminent Member
RE: Cannot install 2.3.0 final, says I don't have internet

Hello i wrote in German forum.

I have the same isue. He asks for internet, and i am online.

I have it, Kaspersky has blocked.

Deaktivate it and works.

 

This post was modified 11 months ago by Pyroschnüffler
Posted : 12/01/2021 4:24 pm
Maub
 Maub
(@maub)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

As mentioned in my previous post, in my case installation failed on a Windows 10 20H2 system (an Asus Zenbook Pro UX58). Today I tried again on a Lenovo ThinkPad W530 (with Windows 2004) and the installation completed without problems.

I then tried to temporarily disable Windows Defender Firewall on the Asus laptop (it was enabled on the ThinkPad) and installation was successful. 

Posted : 12/01/2021 5:53 pm
Dan
 Dan
(@dan-29)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

@maub

Ok let me give that a shot. I tried it once with security off, but I'll see maybe if I missed something the first time. Thanks for the response.

Posted : 12/01/2021 6:25 pm
Dan
 Dan
(@dan-29)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

I confirmed all firewalls and virus software was turned off. Still gives the same message unfortunately.

Posted : 12/01/2021 6:31 pm
Fun King 3D
(@fun-king-3d)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

Had the same issue. Disabled Avast antivirus (by suggestion of an awesome person) and it installed fine.

Posted : 12/01/2021 9:17 pm
Uncovery
(@uncovery)
Eminent Member
Topic starter answered:
RE: Cannot install 2.3.0 final, says I don't have internet

I have webroot, disabling it does not solve the problem.

Posted : 13/01/2021 2:06 am
Dan
 Dan
(@dan-29)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

Got it. It was because I had downloaded the "Stand Alone" installer file which doesn't work. The simpler Windows version worked without a hitch. 

Posted : 13/01/2021 2:07 am
Uncovery
(@uncovery)
Eminent Member
Topic starter answered:
RE: Cannot install 2.3.0 final, says I don't have internet

Hey all, can confirm that the stand-alone is broken, the normal version works fine.

Posted : 13/01/2021 8:16 am
Tim Sherrill
(@tim-sherrill)
New Member
RE: Cannot install 2.3.0 final, says I don't have internet

@dan-29

What 'simpler version' do you mean? I'm getting the same problem with the standalone install.

Posted : 17/01/2021 6:20 pm
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