SL1 UV LED fan out of range  

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nydepot
(@nydepot)
New Member

I purchased a pre-built SL1 and have unboxed it and gone through the setup. The machine reports the UV LED fan is out of range (I acknowledged the error and everything else checked out). Firmware is up to date (1.4.2). I do hear a fan running when I run the wizard. I laid it on its side and unscrewed the fan assembly and the two wire groups were attached correctly. I have not looked anywhere else. I re-assembled it and ran the wizard and it still reports UV LED fan is out of range. 

Any further ideas on troubleshooting? Thank you. Really eager to print something!

Posted : 22/02/2021 4:27 pm
nydepot
(@nydepot)
New Member

Anyone? I've written Prusa and have gotten no reply. I have a boat anchor at this point. How do you get warranty support?

Posted : 24/02/2021 1:10 pm
Neophyl
(@neophyl)
Noble Member

Don't normally check the resin forum as I don't have one but warranty support is best accessed by logging into the prusa shop website and waiting for the support chat window/popup to appear.  Be aware that various pop up blockers and proxies etc can stop it appearing though.

Anecdotal evidence suggests that emails to prusa can take day/weeks to be answered but the support chat is quick.

Posted : 24/02/2021 2:37 pm
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