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mibauer
(@mibauer)
Eminent Member
Is there linearity?

In the meantime, eMails regarding the delivery are probably ignored! That says a lot.

 

@Pixel Dust: So you ordered almost exactly a week before me and the bundle was shipped almost a week ago. If there is any linearity, my bundle should be shipped in the next few days as well.

Still, I don't believe it.

If my printer is not delivered in the first two weeks of August, this will definitely be my last Prusa printer.

Posted : 04/08/2021 9:29 pm
EC
 EC
(@ec)
RE: sl1 to sl1s upgrade

Add my info to the list. I orderd the sl1 to sl1s upgrade kit literally SECONDS after it went live on 6/16. Not a single word on shipping yet. To be honest, I am so beyond over buying Prusa products at this point. They literally NEVER hit the original quoted lead times on anything. Then you will see that people are getting their orders before you when they placed theirs after. It's pretty much the culture they seem to want. It's almost like they enjoy the drama they create with their releases. 

 

I also LOVE that the parts to do the SL1s upgrade are now listed individually to purchase on the site, but yet we don't have our orders. Such a brilliant way of doing business. Love them. 

This post was modified 2 months ago by EC
Posted : 04/08/2021 10:21 pm
mibauer liked
mibauer
(@mibauer)
Eminent Member
If I hadn´t already...

If I hadn't already ordered spare parts / consumables for the SL1s to be on the safe side (who knows if they will be available when you need them?!), I would seriously question my order of the SL1s/CW1s!

In other words, my other open browser tab is the Formlabs page. I use my printers seriously and productively, and in addition to quality, reliable equipment, I need suppliers that can always be relied upon.

Prusa disuqalifies considerably at the moment!

However, they gladly took my money already now...

Posted : 04/08/2021 10:48 pm
Pixel Dust
(@pixel-dust)
Active Member
the grass is always...

 

Posted by: @mibauer

In other words, my other open browser tab is the Formlabs page. I use my printers seriously and productively, and in addition to quality, reliable equipment, I need suppliers that can always be relied upon.

Prusa disuqalifies considerably at the moment!

However, they gladly took my money already now...

As you can see from my earlier report of my purchasing experience, my contact with Prusa has been both satisfactory and predictable.

However, I first approached Formlabs for my 3D printer needs.  After 10 days of run-around and an indifferent "sales agent" who never seemed to make a promise he didn't intend to break, I disconnected from FL and came straight-way here, simply because I couldn't get any answers to my pre-purchase questions.  Formlabs lost a rather large order and Prusa gained my trust and my money.

As they say, your mileage may vary.  At the moment, Prusa has my trust and confidence.

Posted : 05/08/2021 5:05 am
MikeH liked
mibauer
(@mibauer)
Eminent Member
Perhaps you have already clarified why...

If you told this experience with Formlabs to the people at Prusa, then I guess that clarifies why you received your printer exactly in the specified delivery period.

Unfortunately, there are countless customers in the forums who are extremely annoyed with Prusa's delivery reliability, which exactly mirrors my experience.

Posted : 05/08/2021 7:40 am
mibauer
(@mibauer)
Eminent Member
Update

I just found out that my SL1s/CW1s will be shipped in mid-August. So probably within the next 2 weeks.

Apparently there are delays with some components of the printer.

Posted : 05/08/2021 11:25 am
Bioluminous
(@bioluminous)
Trusted Member
Add me to the table…

Ordered upgrades with extra vats on 16 June, I think within a few hours of release. There’s no upgrade instruction yet, just the cw1 platform. Maybe they’re waiting to get that ready before they start shipping, though that wouldn’t explain the availability of some of the individual parts. Are they shipping those parts yet without having instructions.

I have been printing non-stop for a long time, trying to wear out the lcd so it doesn’t go to waste. Wonder what I can do with the led?

Posted : 06/08/2021 4:48 am
gnat
 gnat
(@gnat)
Noble Member
RE: SL1S Shipping Schedule?
Posted by: @bioluminous

Wonder what I can do with the led?

DIY portable LED array for curing waste material? Probably cost more than just buying a prebuilt one from Amazon or the like, but it would be a use.

I have a 300w array for such a purpose and it make cleanup much easier.

MMU tips and troubleshooting
Stop SL1 tank leaks with a simple o-ring...
Posted : 06/08/2021 5:06 am
Pixel Dust
(@pixel-dust)
Active Member
Not what it seems to be...

All of your conspiracy theories aside, I've never related my experiences with either company to the other.

So the stark difference doesn't clarify anything, except to say that..."your mileage may differ."

If you told this experience with Formlabs to the people at Prusa, then I guess that clarifies why you received your printer exactly in the specified delivery period.

Unfortunately, there are countless customers in the forums who are extremely annoyed with Prusa's delivery reliability, which exactly mirrors my experience.

 

Posted : 06/08/2021 5:43 am
mibauer
(@mibauer)
Eminent Member
Only Business...

At least what I am reporting has nothing at all to do with a conspiracy theory.

It is nothing other than how business is done. I've been in the industry long enough to know that.

Especially when you only have a limited number of goods to distribute. There is already considered whom one places in the list further above... if it is not sometimes simply only arbitrariness.

You talked about a rather large deal that Formlabs lost because of this. Knowing this, anyone in Prusa's position would make sure you won´t get disappointed.

I could have played this card too, since I use my printers productively as well.

But now that you have your printer, feel free to report your initial results and experiences. There is a separate thread for this.

Posted by: @pixel-dust

All of your conspiracy theories aside, I've never related my experiences with either company to the other.

So the stark difference doesn't clarify anything, except to say that..."your mileage may differ."

If you told this experience with Formlabs to the people at Prusa, then I guess that clarifies why you received your printer exactly in the specified delivery period.

Unfortunately, there are countless customers in the forums who are extremely annoyed with Prusa's delivery reliability, which exactly mirrors my experience.

 

 

Posted : 06/08/2021 7:57 am
ROSLAN
(@roslan)
Active Member
RE: Shipping Table v4

The list is getting longer. And still I'm the last entry 🙁

 

@komitadjie | SL1S/CW1S | 13.05.21 | Shipped and received

@mikeh-2 | SL1S Upgrade | 16.06.21 | Not Shipped

@ec | SL1S Upgrade | 16.06.21 | Not Shipped

@bioluminous | SL1S Upgrade | 16.06.21 | Not Shipped

@olef | SL1S Upgrade | 16.06.21 | Not Shipped

@matty | SL1S Upgrade | 17.06.21 | Not Shipped

@pixel-dust | SL1S/CW1S | 17.06.21 | Shipped and received

@area51 | SL1S Upgrade | 18.06.21 | Not shipped

@ejberg | SL1S Upgrade | 19.06.21 | Not Shipped

@mibauer | SL1S/CW1S | 24.06.21 | Not Shipped

@roslan | SL1S/CW1S | 10.07.21 | Not Shipped

This post was modified 1 month ago 2 times by ROSLAN
Posted : 06/08/2021 8:17 am
Pixel Dust
(@pixel-dust)
Active Member
"...another wonderful theory killed by a gang of cruel facts..."

You said, in part:

Posted by: @mibauer

"Especially when you only have a limited number of goods to distribute. There is already considered whom one places in the list further above... if it is not sometimes simply only arbitrariness.

You talked about a rather large deal that Formlabs lost because of this. Knowing this, anyone in Prusa's position would make sure you won´t get disappointed.

I could have played this card too, since I use my printers productively as well."

It's almost as if you aren't reading my posts.

Prusa knew nothing of the failed transaction between me and FL  That being true, how did it affect where I wound-up in their production queue?

It didn't.  It didn't have any effect.  No cards were played.  No special treatment was given to me.

In fact, when I asked them to make an exception for me, with regard to my being able to buy spares for the SL1S Speed before I received mine, they declined to do so.  They wanted to be fair to their existing SL1S customers and make sure they got the spares first.  That's NOT the way a company who plays favoritism would do things.

Both Prusa and FL make great products.  Both companies are struggling to keep-up with the high demand created by their success.  I suspect that, if I placed another order with Prusa today, I would wind-up in the same customer lottery about when my new order might ship.

I wish them, and you, continued success and happiness.

Happy printing!  👍 

Posted : 06/08/2021 2:20 pm
mibauer
(@mibauer)
Eminent Member
Sorry for the misunderstanding

Ok, then I really misunderstood something in your posts. Probably it was simply a translation error on my part. Sorry for that.

I didn't mean to impute anything to you or Prusa, I just wanted to let you know that such things would not be an exception.

I have no doubts about your integrity and I hope I don't have to have them with Prusa either. If I already had them, I wouldn't have ordered from them either.

Nevertheless, I have had to experience such incidents many times in the course of my career. Be it in industry or public administration (even worse there). If anyone here is also from Germany, they know what I mean.

Even the most reliable companies do the crudest things when it comes to money.

I don't want to accuse Prusa of anything, I really don't.

But I wouldn't be remotely surprised if such things as I misunderstood in your posts or others have actually reported in other forums could happen.

In my company, too, we are currently having considerable problems getting even the simplest components. There is a shortage of everything, be it microcontrollers, capacitors, aluminum, screws, wood, insulation material....

Nevertheless, I hope for a little more transparency from Prusa concerning the deliveries. And just a table, as is already happening with the MINI+. If there are delays, just inform us. But honest and comprehensible.

I don't want to have to keep asking where my delivery is. And I want to be able to rely on the information given when ordering.

 

Posted by: @pixel-dust

You said, in part:

Posted by: @mibauer

"Especially when you only have a limited number of goods to distribute. There is already considered whom one places in the list further above... if it is not sometimes simply only arbitrariness.

You talked about a rather large deal that Formlabs lost because of this. Knowing this, anyone in Prusa's position would make sure you won´t get disappointed.

I could have played this card too, since I use my printers productively as well."

It's almost as if you aren't reading my posts.

Prusa knew nothing of the failed transaction between me and FL  That being true, how did it affect where I wound-up in their production queue?

It didn't.  It didn't have any effect.  No cards were played.  No special treatment was given to me.

In fact, when I asked them to make an exception for me, with regard to my being able to buy spares for the SL1S Speed before I received mine, they declined to do so.  They wanted to be fair to their existing SL1S customers and make sure they got the spares first.  That's NOT the way a company who plays favoritism would do things.

Both Prusa and FL make great products.  Both companies are struggling to keep-up with the high demand created by their success.  I suspect that, if I placed another order with Prusa today, I would wind-up in the same customer lottery about when my new order might ship.

I wish them, and you, continued success and happiness.

Happy printing!  👍 

 

Posted : 06/08/2021 10:56 pm
Bioluminous
(@bioluminous)
Trusted Member
I don't think we will ever know...

The way they prioritize the orders has always been a mystery. I've ordered moments after release sometimes, received one of the first few order numbers, then watched as others who ordered later got theirs shipped before me. But all of my SL1 printers I have purchased secondhand from people who decided resin printing wasn't for them, so in Prusa's eyes I may not be one of their top SL1 customers (oh well, I still like the printers). What is different with Prusa, though, is the fact they charge your credit card when you order, not when they ship like all other companies. That's fine for a week or two, but when it stretches out past 30-60-90 days, it's weird, especially for $2000-level SL1 purchases. Almost like a crowd-funding where there's no guaranteed delivery date. Prusa's a big enough company not to be doing this anymore. I hope they change that practice, and also be a little more transparent with delivery issues.

Posted : 07/08/2021 1:19 am
gnat and mibauer liked
mibauer
(@mibauer)
Eminent Member
RE: Shipping Update

Today I was informed that my SL1s / CW1s bundle will be shipped today. I even have a tracking number, so it's safe to assume that the printer will indeed begin shipping today.

With all the uncertainty and nebulous, that would be correct at least to the extent that it was last communicated when asked.

Now I'm curious when the printer will arrive and if it's really as good as advertised.

 

@ROSLAN: I´ve updated the list for you!

Posted by: @roslan

The list is getting longer. And still I'm the last entry 🙁

 

@komitadjie | SL1S/CW1S | 13.05.21 | Shipped and received

@mikeh-2 | SL1S Upgrade | 16.06.21 | Not Shipped

@ec | SL1S Upgrade | 16.06.21 | Not Shipped

@bioluminous | SL1S Upgrade | 16.06.21 | Not Shipped

@olef | SL1S Upgrade | 16.06.21 | Not Shipped

@matty | SL1S Upgrade | 17.06.21 | Not Shipped

@pixel-dust | SL1S/CW1S | 17.06.21 | Shipped and received

@area51 | SL1S Upgrade | 18.06.21 | Not shipped

@ejberg | SL1S Upgrade | 19.06.21 | Not Shipped

@mibauer | SL1S/CW1S | 24.06.21 | Shipping (12.08.2021) not received

@roslan | SL1S/CW1S | 10.07.21 | Not Shipped

 

This post was modified 1 month ago by mibauer
Posted : 12/08/2021 10:20 am
Pixel Dust
(@pixel-dust)
Active Member
RE: post-delivery comment

As I'd previously reported, my Speed combo arrived when projected.

However, when unpacking the really-well-wrapped items, I noticed a bit of a rattle coming from the CWS1 which was rather more prominent than I liked.  So much so, I did not want to apply electricity to the machine before I resolved the issue.

I brought up the Prusa webpage tech support chat box, entered the information it asked for, and within about 3-4 minutes, I was connected with live tech support, who linked me to a disassembly diagram for the machine.

It was simplicity itself to open the case, upon which I found an errant screw.  Once I located the empty hole which represented its proper home, I replaced it, checked the other screws for proper tightness, and closed it all up.

While I'd rather not have had this happen ab initio, I was particularly pleased with the speed with which I received support, and the simplicity of the machine itself, which enabled me to solve such an irksome problem quickly.

My confidence in Prusa remains high.

This post was modified 1 month ago by Pixel Dust
Posted : 12/08/2021 4:27 pm
mibauer liked
cwbullet
(@cwbullet)
Illustrious Member
Estimates

You0 have the date, bu0t for future reference, this page has the shipping date estimates:

https://help.prusa3d.com/en/article/shipping-information_2297/

--------------------
Chuck H
3D Printer Review Blog...
Posted : 12/08/2021 5:35 pm
Lichtjaeger
(@lichtjaeger)
Noble Member
Upgrades postponed again

Now the shipping information page lists shipping start for upgrades in late August.

Posted : 18/08/2021 12:53 pm
Matty liked
prus-77
(@prus-77)
Active Member
.

No real surprise, it's at least the second time the promised date has come and gone. I'm sure it said mid July when I placed my order for an upgrade.

Feel free to add me to the list - SL1S upgrade ordered 17th June, not shipped, no explanation or apology from Prusa.

Posted : 18/08/2021 1:10 pm
Area51
(@area51)
Prominent Member
...

When I placed my order for the SL1 upgrade, shipment was estimated to be in late June, start of July...

I guess the shipment plan is again sliding, I will be surprised if I get the upgrade before mid September.

Have a look at my designs on Thingiverse or on PrusaPrinters ;)...
Posted : 18/08/2021 3:13 pm
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