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SL1 kit shipping?  

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Henry Casson
(@henry-casson)
Trusted Member
RE: SL1 kit shipping?

Almost through electronic assembly. Will post some thoughts.

Retired doc, should have been an engineer.

Posted : 08/08/2019 10:13 pm
Kapharnaum
(@kapharnaum)
Active Member
RE: SL1 kit shipping?

How does it go so far?

Posted : 09/08/2019 9:38 am
Dario
(@dario-2)
Eminent Member
RE: SL1 kit shipping?

First day order, still haven't received shipping notice, so it seems delay is more than a month now. Shipping table is not updated to reflect current shipping delays.

Posted : 19/08/2019 3:16 pm
Frigo007
(@frigo007)
Active Member
RE: SL1 kit shipping?

I order the day a second and today shipping information. So they send. Try chatting told me the exact date of production already a week ago

Posted : 19/08/2019 6:08 pm
Foe
 Foe
(@foe)
Eminent Member
RE: SL1 kit shipping?

I see that they update their shipping table page, but not on the SL1 shipping table itself.

Posted : 19/08/2019 8:27 pm
edward8e
(@edward8e)
Active Member
RE: SL1 kit shipping?

Does anyone have any info if they are shipping the sl1 kits?

I'm in the dark about everything and the shipping table does not help, its not up to date...

Posted : 19/08/2019 9:01 pm
Dario
(@dario-2)
Eminent Member
RE: SL1 kit shipping?

Ok, so I talked with support today and they say two more weeks (first day order), so this means 2 months delay from the shipping table estimation for anybody who ordered on the second day and even more for the other days.

For me it doesn't make sense every two weeks when I contact them they say: "Two more weeks", this is now third time they are saying this to me, this looks as this is a common answer and they don't know when they will be able to ship, it would be better to update the shipping table and put plus two more months to all the dates than having people asking support.

Posted : 19/08/2019 9:37 pm
edward8e liked
Paul Meyer
(@paul-meyer)
Honorable Member
Topic starter answered:
RE: SL1 kit shipping?

Yup, I got "1-2 weeks" two weeks ago.  I understand they are having issues, but they should at least make an attempt at communicating a new schedule or "We don't know, it could be months".  Not very professional.

 

Posted : 19/08/2019 9:44 pm
edward8e liked
Area51
(@area51)
Member
RE: SL1 kit shipping?

Contacted support in chat yesterday and got an estimated shipping date of 22.-23. August 2019 (I placed my order for the SL1 Kit on 28. September 2018).

Looks like SL1 kits are being shipped this week... 😀 

I asked if there could be more delays on this date, but was assured that it was not the case.

Fingers crossed - will bring an update if I get a shipment notice...

This post was modified 5 years ago by Area51

Have a look at my models on Printables.com 😉

Posted : 19/08/2019 11:07 pm
Paul Meyer
(@paul-meyer)
Honorable Member
Topic starter answered:
RE: SL1 kit shipping?

Interesting.  I ordered on September 23 (2nd day) and haven't received shipping notification yet.  You ordered 5 days later and are getting a firm date 4 days from now.  They must have a bunch ready to go...  I'll go back to watching my mailbox.

Posted : 20/08/2019 12:14 am
edward8e liked
Dario
(@dario-2)
Eminent Member
RE: SL1 kit shipping?

Received my shipping notice today, it says it will arrive on Friday. So yesterday talk with support that it will be two more weeks is wrong info.

I think they are not communicating well within their departments. Glad to finally be getting it.

Posted : 20/08/2019 7:04 pm
edward8e liked
edward8e
(@edward8e)
Active Member
RE: SL1 kit shipping?

Wow that is awesome! It's such a relief to hear that they are finally moving things along.

I hope to get my shipping notice soon as well. 

Thanks for the update @dario-f

Posted : 20/08/2019 8:49 pm
Area51
(@area51)
Member
RE: SL1 kit shipping?
Posted by: Area51

Contacted support in chat yesterday and got an estimated shipping date of 22.-23. August 2019 (I placed my order for the SL1 Kit on 28. September 2018).

Looks like SL1 kits are being shipped this week... 😀 

No shipping confirmation this week 😏 and the shipping table is still not updated as promised by support...

I'm kind of not surprised...

Have a look at my models on Printables.com 😉

Posted : 24/08/2019 1:25 am
WarandPeace
(@warandpeace)
Active Member
RE: SL1 kit shipping?

Contacted Support via Chat today and they indicated that my 1st Day (Sept 22) Kit order should ship by end of next week.  (Aug 30)  Fingers are crossed...but I'm not going to hold my breath.

Posted : 24/08/2019 1:39 am
Paul Meyer
(@paul-meyer)
Honorable Member
Topic starter answered:
RE: SL1 kit shipping?

Thanks for the update, I was watching as I remembered that today was their estimate for you.

In spite of Prusa’s inability to ever ship any new product on time, I retain a surprising optimism that my order is ‘real soon now’.  When the broken promises shift from “1-2 weeks” to “August 22-23” the increased precision of the inaccurate estimates adds to the impression that things are moving.

Posted : 24/08/2019 2:31 am
Area51
(@area51)
Member
RE: SL1 kit shipping?

That was my impression too - things are moving now, as I get a specific date instead of estimate in the weeks range. 'real soon now' is properly the best estimate for the moment 🤔

@warren-p I hope the estimate holds - keep us updated.

Have a look at my models on Printables.com 😉

Posted : 24/08/2019 11:05 am
Dario
(@dario-2)
Eminent Member
RE: SL1 kit shipping?

It will arrive Monday, ups delay. But as I am on holiday I won't be able to post pictures until the end of the week. I was hopping that I would build it this weekend, too bad.

Posted : 24/08/2019 11:08 am
edward8e
(@edward8e)
Active Member
RE: SL1 kit shipping?

Contacted support chat yesterday, and they told me they are roughly running on a 1 week delay? According to the shipping tables, I should be getting my SL1 printer any-day now. Still have not received my shipping notice.

Posted : 27/08/2019 5:20 pm
Lichtjaeger
(@lichtjaeger)
Noble Member
RE: SL1 kit shipping?

Mine should come today.

Posted : 28/08/2019 4:14 am
Paul Meyer
(@paul-meyer)
Honorable Member
Topic starter answered:
RE: SL1 kit shipping?

2nd day order, SL1/CW1 kit.  It's been 3 weeks since I was told 1-2 weeks by chat, so I checked back.  I got "we are very sorry, I personally apologize,... I'll mark yours as priority and you'll get the next one available".  But no date.  Not sure what that means as to actual shipping.  We'll see.

 

 

 

Posted : 28/08/2019 4:35 pm
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