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Has there been another Delay in MMU 2.0 shipping?  

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MikiCab
(@mikicab)
Reputable Member
Has there been another Delay in MMU 2.0 shipping?

My shipping date of Dec 10 has come and gone and I notice they have not even updated units that were suppose to ship in Nov 7. I don't mind waiting but if they are having slippage it would be nice if they updated their official shipping table.
I ordered Sept 3rd and was suppose to ship Dec 10. What are other people experiences with shipping dates?
Thanks

Posted : 19/12/2018 3:13 pm
dryja123
(@dryja123)
Honorable Member
Re: Has there been another Delay in MMU 2.0 shipping?

I think there's going to be a big shipping delay for the holidays. European labor laws mandate that all employees must use their PTO every year or the employer gets levied a heavy penalty. Typically, the time is used during the holiday season and companies move at a snails pace.

Keep in mind they also have a bunch of holiday orders too.

Posted : 19/12/2018 6:58 pm
davidsteinman
(@davidsteinman)
Active Member
Re: Has there been another Delay in MMU 2.0 shipping?

Mine was also supposed to ship the week of Dec 10. I talked to chat because I needed it held for a couple of weeks. They did indicate they were running behind in the orders, but I didn't get anything specific. And mine is now set for after Jan 1st.

David

Posted : 19/12/2018 7:02 pm
MileHigh3Der
(@milehigh3der)
Honorable Member
Re: Has there been another Delay in MMU 2.0 shipping?


Mine was also supposed to ship the week of Dec 10. I talked to chat because I needed it held for a couple of weeks. They did indicate they were running behind in the orders, but I didn't get anything specific. And mine is now set for after Jan 1st.

David

How can you tell the new ship date?

Posted : 01/01/2019 9:58 am
davidsteinman
(@davidsteinman)
Active Member
Re: Has there been another Delay in MMU 2.0 shipping?

I don't think there is any way to know the new shipping dates.

David

Posted : 01/01/2019 3:49 pm
Kabammi
(@kabammi)
Member
Re: Has there been another Delay in MMU 2.0 shipping?

I'm also Dec 10. I checked a few days after (maybe Dec 14) with online chat and I was told "should be probably this week". Well it's 2019 now, and still no despatch. Ordered late August.

And yes, still no shipping table update for over 8 weeks now. :/

Posted : 02/01/2019 1:30 pm
Steve
(@steve-6)
Estimable Member
Re: Has there been another Delay in MMU 2.0 shipping?

Mine was also set to ship December 10 to 17.

Support told me just before Christmas that it will now be early January.

My order has said "shipping soon" for the last 4 weeks.

When you use live chat, it first points you to the shipping table which has not been amended to reflect current delays.....it would be nice though if someone could give a reasonable estimate as to when shipping will actually take place.

Posted : 03/01/2019 3:15 am
moojuiceuk
(@moojuiceuk)
Trusted Member
Re: Has there been another Delay in MMU 2.0 shipping?

My MMU2 for MK3 upgrade was ordered 14th Sept.

Shipping table has been updated 2nd Jan by Prusa to say orders placed 13th Aug - 16th Sept for the MMU2 for MK3 - Already Shipped!

My order is still showing as "Payment Accepted" and when I just asked support on live chat, they said dispatch estimated 11th Feb! So their shipping table is way out! I don't really mind that there is a delay - just helps to know when I should schedule a few days off work to spend quality time tinkering with it when it does arrive. If they were honest in their shipping table, I wouldn't even have bothered opening a live chat session. They really do make a rod for their own backs!

Posted : 03/01/2019 6:59 am
MikiCab
(@mikicab)
Reputable Member
Topic starter answered:
Re: Has there been another Delay in MMU 2.0 shipping?


My MMU2 for MK3 upgrade was ordered 14th Sept.

Shipping table has been updated 2nd Jan by Prusa to say orders placed 13th Aug - 16th Sept for the MMU2 for MK3 - Already Shipped!

My order is still showing as "Payment Accepted" and when I just asked support on live chat, they said dispatch estimated 11th Feb! So their shipping table is way out! I don't really mind that there is a delay - just helps to know when I should schedule a few days off work to spend quality time tinkering with it when it does arrive. If they were honest in their shipping table, I wouldn't even have bothered opening a live chat session. They really do make a rod for their own backs!

They have updated the shipping table. I ordered Sept 9 and it shows as shipped? My order still shows as back ordered. Like you I don't care if it is on back order but a timely update would be appreciated.

Posted : 03/01/2019 5:50 pm
On The Spot
(@on-the-spot)
Eminent Member
Re: Has there been another Delay in MMU 2.0 shipping?


They have updated the shipping table. I ordered Sept 9 and it shows as shipped? My order still shows as back ordered. Like you I don't care if it is on back order but a timely update would be appreciated.

I just contacted Customer Service via chat with the same question, since I ordered my MMU2 on September 1. The representative says that it should be shipping tomorrow (Friday) or by Tuesday at the latest.

I guess we'll wait and see.

Posted : 04/01/2019 5:54 am
Kabammi
(@kabammi)
Member
Re: Has there been another Delay in MMU 2.0 shipping?


My MMU2 for MK3 upgrade was ordered 14th Sept.

Shipping table has been updated 2nd Jan by Prusa to say orders placed 13th Aug - 16th Sept for the MMU2 for MK3 - Already Shipped!

Yeah that table's a bunch of crap, it says on that table that the date range of my order (Aug27) is listed as "already shipped":

33-37/2018
August 13 - September 16
Already shipped

That's me... It's simply not true. mine has not shipped. Still is "shipping soon" in my order history customer page.

Posted : 04/01/2019 6:01 am
jwveldhuis
(@jwveldhuis)
Eminent Member
Re: Has there been another Delay in MMU 2.0 shipping?

Bummer, ordered mine at September 17th, hoped to get it by Christmas. Saw they updated the shipping table yesterday and thought the shipping would be anytime soon as until September 16th showed “already shipped”.

Posted : 04/01/2019 11:19 am
Fotoman
(@fotoman)
Trusted Member
Re: Has there been another Delay in MMU 2.0 shipping?

I ordered mine on Sept 3rd and it still says 'Backordered'.

Proud owner of a Mk3 that is producing very nice prints. There is room for improvement as I learn more about it, but so far I am very happy.

Posted : 04/01/2019 10:53 pm
Nullzero
(@nullzero)
Trusted Member
Re: Has there been another Delay in MMU 2.0 shipping?

My guess is that its probably region dependent.

I believe, to save on shipping, they send orders in bulk where possible.

So if they have 5 orders in Batch 1 to California, and they need 10 orders to ship a batch, they don't send out those first 5 until they get up to 10 orders. Within reason, of course. They probably won't sit on a batch of 5 orders for 3 months or anything.

I am also September 3rd. Still listed on "Back order". Region is Japan.

Posted : 05/01/2019 7:34 am
gyroscopes
(@gyroscopes)
New Member
Re: Has there been another Delay in MMU 2.0 shipping?

I got quite excited to see my MMU 2.0 order changed to "Shipping soon".

But I see from the table and what people saying here...that means another 2 month wait. 😮

Posted : 07/01/2019 6:52 pm
gyroscopes
(@gyroscopes)
New Member
Re: Has there been another Delay in MMU 2.0 shipping?

BTW: the batching to regions does make sense to me.

I have 2 e-commerce firms, been e-commerce sites for 20 years. Have some quite big accounts with couriers. There are no discounts for batching with DHL, FedEx, UPS. There are discounts for batching letters and small packets with national courier USPS, Royal Mail etc but actually could handle the sizes.

It maybe more to do with logistics. e.g. do a large batch of blacks ones, then a batch of orange. Any orders where something else the customer has ordered and is now out of stock could cause it to be delays.

Posted : 07/01/2019 7:00 pm
jwveldhuis
(@jwveldhuis)
Eminent Member
Re: Has there been another Delay in MMU 2.0 shipping?

Table got updated, now says “shipping last units” instead of “already shipped”.

Posted : 09/01/2019 8:12 am
Kabammi
(@kabammi)
Member
Re: Has there been another Delay in MMU 2.0 shipping?


Table got updated, now says “shipping last units” instead of “already shipped”.

Yes, mine must be the very last unit, lol. Still waiting. Ordered Aug27. In Australia. Almost 5 months now.

Posted : 19/01/2019 12:46 am
jwveldhuis
(@jwveldhuis)
Eminent Member
Re: Has there been another Delay in MMU 2.0 shipping?



Table got updated, now says “shipping last units” instead of “already shipped”.

Yes, mine must be the very last unit, lol. Still waiting. Ordered Aug27. In Australia. Almost 5 months now.

Mine just shipped! 🙂

Posted : 19/01/2019 8:20 am
moojuiceuk
(@moojuiceuk)
Trusted Member
Re: Has there been another Delay in MMU 2.0 shipping?

Mine was ordered 14th Sept - still no signs of shipping. Clearly they are not shipping by the ordering date. Ho Hum! *waits in the queue like a stereotypical British man* 😆

Posted : 19/01/2019 11:39 pm
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