"unhandled unknown exception , terminating the application"
 

[Closed] "unhandled unknown exception , terminating the application"  

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james.w58
(@james-w58)
New Member

tried to open prusaslicer and got a "unhandled unknown exception , terminating the application" hadn't used in a few days and when I clicked on it got this, uninstalled and re installed and same thing. anyone???

Posted : 15/05/2020 3:59 am
Neophyl
(@neophyl)
Noble Member

Almost missed this as its in the Software (Archive) forum and not in the Prusa Slicer forum. 

Lets start at the beginning shall we.

What version of Prusa Slicer are you running?
What Operating System are you on ? (Windows what version ?  32 or 64 bit), Linux, MacOS ?
Has your computer installed any updates recently to any of its drivers, especially graphics drivers ?
Have you check the error logs on your computer ? (if you dont know where they are google for the info as it will vary depending on your OS).

Once you have the answers to those very basic questions which are the absolute minimum that are asked to even start thinking about possible causes then you can raise an issue in the correct place.  That place is https://github.com/prusa3d/PrusaSlicer/issues   . Raise an issue there and include all that info and a dev 'might' have a shot, they will probably ask you for further information and run you through how to get more specific logs to help track down the reason.

 

Posted : 15/05/2020 7:29 am
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