looking for official statement about the upgrade kits
 
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rob.w5
(@rob-w5)
Trusted Member
Re: looking for official statement about the upgrade kits

I'm actually happy for the delays. It allowed me to do incremental payments.
I initially ordered the 2.5 upgrade kit, wondering if I was making a mistake. After about 6 weeks I decided 2.5 was indeed the wrong route. So I paid the difference in price between that and the full 3 upgrade kit. Then wondered what would I do with the scraps after the upgrade. Another 6 weeks or so, I find myself paying the difference between the 3 upgrade and the 3 kit.
Those were all fairly painless purchases, and now I can even recover most of my cost by selling the 2s if I choose.

Worked out ferpectly for me. I was patient with the delays, Prusa was easy to work with when I changed my order.

Posted : 24/02/2018 1:09 pm
Blizz
(@steve)
Estimable Member
Re: looking for official statement about the upgrade kits


I can't speak for everyone, but I'm personally not complaining that that I don't have it now. If you had read I think the majority of people here are just angry at the fact there has been absolutely no updates or news on why the orders have not shipped when they were scheduled for late January. That alone is just not good business practice for any company... I fully understood going into ordering the upgrade kit that it wouldn't ship out for months. There were at least updates on new MK3 orders of delays or problems when it came to shipping the units. I think everyone would just like the same respect and have some form of an update.

That's mostly the same feeling as I have: It feels a bit like we're just money cows to finance releasing new things.
Except that when I ordered the MM upgrade kit it was announced as "shipping in a month or so".
A new kit/product is added on the webshop and marketed to hell and back. On the shop it looks instantly available.
People start ordering and a week or 2 later some kind of shipping schedule is posted and turns out you'll get your parts "in a month or 2".

I really don't mind waiting for things and I get that you might need an influx of cash to release new parts, but be upfront about it.
Don't put it on the webshop without a notice if you know it's probably going to take months before you ship.

For example (my personal order history - things with parts only):
- MK2: Ordered: Sep 9, 2016 - Shipped: Nov 11, 2016
- MK2 MM upgrade: Ordered: Sep 9, 2016 - Shipped: Jul 3, 2017
- MK3: Ordered: Oct 12, 2017 - Shipped: Jan 25, 2018
- MK2/S to MK2.5 upgrade kit: Ordered: Jan 6, 2018 - Shipped: Not yet
- Multi Material upgrade kit - from MK2 to MK2.5: Ordered: Jan 25, 2018 - Shipped: Not yet

As far as I recall, all of these were announced as immediately available and only later a message was added that they were not.

The only kit that I ordered that got shipped really fast (4 days later) was my second MM upgrade kit (also Jan 26, 2018 and shipped on Jan 30).

So yeah, that can improve a lot. Just be honest and upfront, people'll like you more.

MK3S / MK2.5S-MMU2S / Ultimaker 2+...
Posted : 24/02/2018 1:24 pm
tom.l7
(@tom-l7)
Eminent Member
Re: looking for official statement about the upgrade kits


MK3 ordered together with MK2.5 or MK3 upgrades start shipping late February, majority in March and April.

When do MK3 upgrades that were NOT ordered together with a MK3 ship? I didn't see that covered.

...
Posted : 25/02/2018 7:41 pm
justin.e2
(@justin-e2)
Active Member
Re: looking for official statement about the upgrade kits



MK3 ordered together with MK2.5 or MK3 upgrades start shipping late February, majority in March and April.

When do MK3 upgrades that were NOT ordered together with a MK3 ship? I didn't see that covered.

I think regardless as to if you ordered an MK3 it will ship around the same time. I ordered the MK3 upgrade as well so that is what I'm waiting to hear about as well. I know there were a good many that ordered the 2.5 upgrades though.

Posted : 26/02/2018 10:31 pm
justin.e2
(@justin-e2)
Active Member
Re: looking for official statement about the upgrade kits

I wanted to post this so maybe it will give everyone an update. I did manage to get this out of support this morning on why the upgrade kits haven't shipped. It looks like they are still having problems with the steel sheets.

Hi there Justin,

i'm afraid we still do not have any update on the shipping of these upgrades the reason being that they are still testing the coated steel sheets we are expecting some info soon to see how the shipping planing is going to go and when exactly it will start but currently we are also awaiting tome info in this regard, we fully understand you impatience and apologise for any inconvenience.

Posted : 28/02/2018 4:58 am
chris.p8
(@chris-p8)
Trusted Member
Re: looking for official statement about the upgrade kits

Yes, I had a similar response but when I pressed them they said my order would be shipped mid March (my order date was 3 Nov 2017)

Of course whether or not anything will actually be dispatched in the middle of March is anyone's guess...

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Posted : 28/02/2018 1:22 pm
joe.b3
(@joe-b3)
Active Member
Re: looking for official statement about the upgrade kits

Prusa Support

Lucas
Customer Support

Me10:12
######## 10/18/2017 $132.31
This is a 2 > 2.5 upgrade. My printer is down right now due to a damaged extruder housing, would really like to know when this will ship so I can start printing again

Lucas joined the chat

Lucas10:12
Hello

Me10:12
hello

Lucas10:12
I am sorry, but I really dont have closer info yet 🙁

Lucas10:12
there should be official announcement soon

Me10:13
Last expected ship date I got was January ?

Lucas10:13
It has been delayed a bit 🙁

Me10:13
*sigh*

Look @ your join date & # of posts. If > 1/day, please read more and type less. We will both be smarter for it....
Posted : 28/02/2018 4:15 pm
pieter.d
(@pieter-d)
Trusted Member
Topic starter answered:
Re: looking for official statement about the upgrade kits

The official statement has come: shipping starts today, delay was due to bad batch of PCB and the steel sheets

...
Posted : 05/03/2018 12:21 pm
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