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nuno.m2
(@nuno-m2)
Eminent Member
Re: Am I the only one

10$ voucher and free shipping.
Happy costumer.

Thanks Josef.

Posted : 30/11/2017 11:40 pm
Tkmg
 Tkmg
(@tkmg)
New Member
Re: Am I the only one

Nice 🙂

Posted : 30/11/2017 11:48 pm
Bigdogbro1
(@bigdogbro1)
Estimable Member
Re: Am I the only one

Hi Guys,

Being in R&D I know what can go wrong and the delays that cause product fulfilment shipments. I had guys hammering me for the sandrail digital dashboard Intellidash prototype shipments years back when it first came out "fact or fiction" but when we did deliver shortly after everyone was very pleased. I don't want the older MK2 bed but having a later order I feel it's probably a January or Febuary ship anyways.

I ordered my MK3 on November 9th and don't expect to get it anytime sooner than late January. I just emailed Prusa to ship my kit when the MK3 PEI heat beads are available. This is my first printer and I don't want to sacrifice anything at this point so I will wait. On an earlier video J. Prusa said that they had very low yield on the PEI flex powder coated beds.

It will all come together soon.

Rob

MK3 Kit, Designed, built 4x4 CNC Plasma Cutting Table, Motorcycles Bigdogbro's Adventures
http://www.youtube.com/channel/UC5djrxBeeOKB9_6rHnn6G8A...
Posted : 01/12/2017 12:14 am
christopher.y
(@christopher-y)
Eminent Member
Re: Am I the only one

I am happy with the outcome. The shipping cost issue was the main problem I had, so thanks Prusa!

Posted : 01/12/2017 1:08 am
simon.m
(@simon-m)
Trusted Member
Re: Am I the only one

So there we have it, the announcement is out.

It's not my overall preferred outcome but I see it as an acceptable compromise now that the free shipping is included so that puts me back as a satisfied customer.

Maybe those 'crying', as was so often mentioned, managed to draw out a better deal for those that really didn't care. Maybe we didn't and it was planned all along just not communicated well.

I'm sure there will be people who still aren't satisfied with the clarified offer and that's their prerogative. Don't shout them down, it's their opinion and there's always the chance it could end up benefiting across the board.

Happy printing.

...
Posted : 01/12/2017 1:30 am
RobertB67
(@robertb67)
Trusted Member
Re: Am I the only one

same goes here, happy with the outcome.

Thank You Prusa

now comes at least 6 weeks of waiting.... should I get a cheap a** 3D Printer to play with just to kill time & use up some filament?

Posted : 01/12/2017 2:52 am
rufflez
(@rufflez)
Estimable Member
Re: Am I the only one


same goes here, happy with the outcome.

Thank You Prusa

now comes at least 6 weeks of waiting.... should I get a cheap a** 3D Printer to play with just to kill time & use up some filament?

I was thinking of getting a Monoprice in the meantime. I have a mk2, but they are so cheap right now. Their ultimate printer is $150 off and 2 day shipping. My wife looked like she wanted to kill me though... So I backed off.

...
Posted : 01/12/2017 3:22 am
Bill
 Bill
(@bill-3)
Estimable Member
Re: Am I the only one

Well, as I mentioned before I am glad I did not have a knee jerk reaction. All options weighed and with the $10 voucher and free shipping, I will take early delivery.

But, thanks to all those that expressed their displeasure. It likely had an effect on Josef's decision to offer free shipping.

Sheetgate can now be put to rest (maybe). 😕

Thanks!

...
Posted : 01/12/2017 4:02 am
wendell.o
(@wendell-o)
New Member
Re: Am I the only one

It’s funny you mention getting a Monoprice. A couple of weeks ago I didn’t know what a Prusa was and I seen a Monoprice on eBay daily deals. I considered it for a first printer and googled it for reviews to research its quality, durability and after sales support. A lot of the negative reviews said they should have gotten a Prusa. I googled Prusa to see what they were talking about and after some research I am now waiting on an MK2S kit that was 599 shipped for Black Friday. There is to much information on the internet to not make an informed purchase and as more people turn to the internet to research their purchase companies such as Prusa that put out a quality product will have a harder time keeping up with demand. I don’t mind waiting for a quality product as I would rather spend my money with a company that cares about quality than with one that cares about getting your money. After the article naming them the best printer by make magazine, which also came up when I googled them, they’re going to get further behind.

Posted : 01/12/2017 4:06 am
Aravon
(@aravon)
Estimable Member
Re: Am I the only one

Thank you Prusa for listening to your customers' "cry" by offering free shipping of the new PEI sheet.

This is not about money. If purely for money I won't buy a Prusa honestly . It is reputation that matter.

Well done Joe, you gain back my trust. Thumbs up !!

😀 😀

Posted : 01/12/2017 4:51 am
Incalculable
(@incalculable)
Eminent Member
Topic starter answered:
Re: Am I the only one

I’m also happy with the compromise, as the shipping was the major cost driver.

Thanks Joseph for listening!

Rgds

...
Posted : 01/12/2017 8:27 am
Felixls
(@felixls)
New Member
Re: Am I the only one

Now free shipping of the PEI sheet? too late, I canceled my printer yesterday, good luck to everyone.

Posted : 01/12/2017 11:07 am
Christopher Tilley
(@christopher-tilley)
Trusted Member
Re: Am I the only one


Now free shipping of the PEI sheet? too late, I canceled my printer yesterday, good luck to everyone.

lmao. Awesome. Glad you canceled.

Posted : 01/12/2017 3:09 pm
Felixls
(@felixls)
New Member
Re: Am I the only one



Now free shipping of the PEI sheet? too late, I canceled my printer yesterday, good luck to everyone.

lmao. Awesome. Glad you canceled.

Yeah, you are so genius, keep up with that attitude.

Best.

Posted : 01/12/2017 3:16 pm
paul.m27
(@paul-m27)
Honorable Member
Re: Am I the only one

I think there are many types in this forum. Some that are into the hobby of 3d printing and very excited about all the things the mk3 brings to the table, recognizing that it is bleeding edge, understanding the Prusa history and risks (MM delay, MM ongoing issues for some). They (we) are thrilled to be getting our printers soon, and a $30 expense on top of it to get the powder-coated version of the PEI sheet was a minor annoyance on top of the "my printer is coming!" realization.

There are others who are more lightly attached to this particular printer. Maybe they read about the Mk2s in Make, want to get into 3d printing, it seems like a big expense, but 'go for it'. They order. Then they find out it's not shipping for two months and their credit card has been charged! Annoyed, but whatever. Then they find out that "November" for them is really "January", which wasn't clear when they ordered in September. Finally, they find that what they will get in early January isn't quite what they ordered. They may not even know the trade-offs between the smooth PEI and the bumpy PEI, they just see a bait and switch (I ordered A, I get B, A was part of the cool video, why don't I get A?). The "opt-in" option for delaying their printer another two months (which they only discover reading the forums, no email from Prusa) doesn't help, as it is another delay. So they get grumpy and lash out in the forums, and maybe threaten EU legal action or to cancel their order.

To those of us in the first group, this seems way out of proportion (I want a flexible bed, the powder-coat vs. PEI was a 'meh' choice, now I'll get both). However, clearly people are upset.

Prusa could have avoided this all with better communications before and during the ordering process:

  • clearly indicate in bold print that credit card will be charged immediately, shipping will be later.

  • clearly indicate a range of shipping times. Instead of "starting in November..." give a range "hoping to make initial shipments in November, could be December/January if there are unforeseen production issues"

  • Update production status and individual shipping estimates on a weekly basis (still on track for November, waiting on sensors, Sensors are in and look good!, PEI sheets come tomorrow, PEI sheets are peeling!)

  • Make the swap to "smooth PEI" opt-in. As soon as the issue is known, send every buyer an email explaining the delay and their options. Default option is delay. Even if everybody will end up selecting "ship it now!", let them make the choice.
  • To be clear, I didn't need any of this at all. I knew from the forums that CC would be charged. I knew it was bleeding edge and I couldn't depend on prompt delivery. I would have been happier knowing things were moving along, but no big deal. I do want the smooth sheet ASAP rather than the delayed power-coat. However, clearly there are people significantly ticked-off about some or all of the above, and it would all be avoidable if PR communicated a bit better.

    Hopefully this will all feed into a better Mk4 experience 9 months from now with the 32 bit Marlin board and a built-in laser engraver attachment! (if you actually add a laser engraver, I want credit for calling it first!)

    Posted : 01/12/2017 3:41 pm
    ed
     ed
    (@ed-3)
    Reputable Member
    Re: Am I the only one


    I think there are many types in this forum. .....

    You sir hit the nail on the head...

    I fall into the second camp, new to 3D printing gave myself a $3k budget then narrowed down to either a Makergear M3 Dual or Taz 6. A little more research led me to Prusa... What sold me on Prusa is that he's open source. I like the philosophy plus doing so helps set the standard which in turn leads to more community support that is a bonus for a newbie such as myself. I am not or never was overly concerned about the build plate though. I will say that a more honest or complete timetable would have been greatly appreciated. I'm real big on transparency with my customers as I try to treat them how I want to be treated and as much as I dread picking up the phone to say hey, we have a problem, I do it.

    Posted : 01/12/2017 4:31 pm
    rufflez
    (@rufflez)
    Estimable Member
    Re: Am I the only one

    Has anyone actually been notified by Prusa via e-mail? I mean, if you weren't part of this forum or continuously refreshing your order page to see when it ships, you still would not know about the issue with the powder-coated bed being delayed. That's messed up. They need to have a formal e-mail notifying people that they aren't going to get what they expect instead of just shipping them out and saying sorry later.

    ...
    Posted : 01/12/2017 8:15 pm
    paul.m27
    (@paul-m27)
    Honorable Member
    Re: Am I the only one


    Has anyone actually been notified by Prusa via e-mail? I mean, if you weren't part of this forum or continuously refreshing your order page to see when it ships, you still would not know about the issue with the powder-coated bed being delayed. That's messed up. They need to have a formal e-mail notifying people that they aren't going to get what they expect instead of just shipping them out and saying sorry later.

    Check your mailbox. I got a mail that covered exactly what you are saying about 10 minutes ago. Weirdly, almost exactly the time you posted! If it weren't for the fact that the mail probably took a few hours to assemble/edit, I'd say they read your post and broadcast an email.

    Subject: "Your MK3 important shipping information"

    Contents: explains the sheet issue, discusses options, discusses the newly published shipping schedules.

    Posted : 01/12/2017 8:26 pm
    rotarypower101
    (@rotarypower101)
    Estimable Member
    Re: Am I the only one


    I think there are many types in this forum. Some that are into the hobby of 3d printing and very excited about all the things the mk3 brings to the table, recognizing that it is bleeding edge, understanding the Prusa history and risks (MM delay, MM ongoing issues for some). They (we) are thrilled to be getting our printers soon, and a $30 expense on top of it to get the powder-coated version of the PEI sheet was a minor annoyance on top of the "my printer is coming!" realization.

    There are others who are more lightly attached to this particular printer. Maybe they read about the Mk2s in Make, want to get into 3d printing, it seems like a big expense, but 'go for it'. They order. Then they find out it's not shipping for two months and their credit card has been charged! Annoyed, but whatever. Then they find out that "November" for them is really "January", which wasn't clear when they ordered in September. Finally, they find that what they will get in early January isn't quite what they ordered. They may not even know the trade-offs between the smooth PEI and the bumpy PEI, they just see a bait and switch (I ordered A, I get B, A was part of the cool video, why don't I get A?). The "opt-in" option for delaying their printer another two months (which they only discover reading the forums, no email from Prusa) doesn't help, as it is another delay. So they get grumpy and lash out in the forums, and maybe threaten EU legal action or to cancel their order.

    To those of us in the first group, this seems way out of proportion (I want a flexible bed, the powder-coat vs. PEI was a 'meh' choice, now I'll get both). However, clearly people are upset.

    Prusa could have avoided this all with better communications before and during the ordering process:

  • clearly indicate in bold print that credit card will be charged immediately, shipping will be later.

  • clearly indicate a range of shipping times. Instead of "starting in November..." give a range "hoping to make initial shipments in November, could be December/January if there are unforeseen production issues"

  • Update production status and individual shipping estimates on a weekly basis (still on track for November, waiting on sensors, Sensors are in and look good!, PEI sheets come tomorrow, PEI sheets are peeling!)

  • Make the swap to "smooth PEI" opt-in. As soon as the issue is known, send every buyer an email explaining the delay and their options. Default option is delay. Even if everybody will end up selecting "ship it now!", let them make the choice.
  • To be clear, I didn't need any of this at all. I knew from the forums that CC would be charged. I knew it was bleeding edge and I couldn't depend on prompt delivery. I would have been happier knowing things were moving along, but no big deal. I do want the smooth sheet ASAP rather than the delayed power-coat. However, clearly there are people significantly ticked-off about some or all of the above, and it would all be avoidable if PR communicated a bit better.

    Hopefully this will all feed into a better Mk4 experience 9 months from now with the 32 bit Marlin board and a built-in laser engraver attachment! (if you actually add a laser engraver, I want credit for calling it first!)

    You hit all the big points, and in a very good unbiased way IMO.

    Prusa, this is exactly where the negativity is coming from.

    Please address these issues better in the future.

    We know how good you are, but these little things make a HUGE difference in perspective as a customer! Particularly to those not plugged into the social media outlets to understand what information is avalible.

    Posted : 01/12/2017 8:45 pm
    RobertB67
    (@robertb67)
    Trusted Member
    Re: Am I the only one


    Has anyone actually been notified by Prusa via e-mail? I mean, if you weren't part of this forum or continuously refreshing your order page to see when it ships, you still would not know about the issue with the powder-coated bed being delayed. That's messed up. They need to have a formal e-mail notifying people that they aren't going to get what they expect instead of just shipping them out and saying sorry later.

    I got one too about 40 minutes.

    Posted : 01/12/2017 8:53 pm
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