Heatbed failure - is there a fix? Is this under warranty?
 
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Heatbed failure - is there a fix? Is this under warranty?  

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DaleKramer
(@dalekramer)
Eminent Member
Heatbed failure - is there a fix? Is this under warranty?

I have 308 hours on my new MK3S and it look like the heatbed has a failed element.

Would this be under warranty?

Is there a way to further debug and possibly fix this?

Best Answer by bobstro:

I'd contact support. Log into the online store and use the chat button for a quick response. Even if not under warranty, they should be able to help you hone in on what's needed.

Posted : 18/12/2020 1:05 am
bobstro
(@bobstro)
Illustrious Member
RE: Heatbed failure - is there a fix? Is this under warranty?

I'd contact support. Log into the online store and use the chat button for a quick response. Even if not under warranty, they should be able to help you hone in on what's needed.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 18/12/2020 1:27 am
DaleKramer
(@dalekramer)
Eminent Member
Topic starter answered:
RE: Heatbed failure - is there a fix? Is this under warranty?

I started a chat as you suggested and it led to me having a replacement heatbed in my hands today (at no cost to me).

Kudos Prusa for good product support!  😎 

Posted : 30/12/2020 7:13 pm
bobstro
(@bobstro)
Illustrious Member
RE: Heatbed failure - is there a fix? Is this under warranty?

@dalekramer - You paid extra for that support, so definitely take advantage of it. Glad they're getting you sorted out. It's a bummer when a part fails, but it sounds like they're responding quickly.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 30/12/2020 7:14 pm
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