Heatbed failure - is there a fix? Is this under warranty?
I have 308 hours on my new MK3S and it look like the heatbed has a failed element.
Would this be under warranty?
Is there a way to further debug and possibly fix this?
Best Answer by bobstro:
I'd contact support. Log into the online store and use the chat button for a quick response. Even if not under warranty, they should be able to help you hone in on what's needed.
RE: Heatbed failure - is there a fix? Is this under warranty?
I'd contact support. Log into the online store and use the chat button for a quick response. Even if not under warranty, they should be able to help you hone in on what's needed.
RE: Heatbed failure - is there a fix? Is this under warranty?
I started a chat as you suggested and it led to me having a replacement heatbed in my hands today (at no cost to me).
Kudos Prusa for good product support! 😎
RE: Heatbed failure - is there a fix? Is this under warranty?
@dalekramer - You paid extra for that support, so definitely take advantage of it. Glad they're getting you sorted out. It's a bummer when a part fails, but it sounds like they're responding quickly.