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alexdion
(@alexdion)
Active Member

Hi all,

 

Does anyone have any luck contacting Prusa users in their are via world? I have contacted four users over the last 3 months in regard to technical support and have received zero response. Am I doing it wrong? 

Posted : 22/05/2020 5:32 pm
JoanTabb
(@joantabb)
Moderator

Never tried, 

where are you located? 

Joan

 

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK...
Posted : 22/05/2020 8:20 pm
alexdion
(@alexdion)
Active Member

@joantabb

I am located in the Chambersburg, Pa area.

Posted : 22/05/2020 8:23 pm
bobstro
(@bobstro)
Illustrious Member

I honestly wouldn't know how to tell if somebody had tried to contact me!

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 22/05/2020 9:40 pm
alexdion
(@alexdion)
Active Member

There is a mail box you can check in after you log into world.

Posted : 22/05/2020 9:44 pm
bobstro
(@bobstro)
Illustrious Member
Posted by: @alexdion

There is a mail box you can check in after you log into world.

Ah, OK. The usual messaging inbox I guess. So that means nobody loves me. Thanks. 😢 

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 22/05/2020 10:07 pm
Nikolai
(@nikolai-3)
Noble Member

That's really bad implemented. I didn't know that and just checked my inbox. Looks like someone contacted me last year but I haven't got any notification. Not sure how it was designed, but checking this website on regular base is not really an option for me. Most likely people expect to receive at least an email notification that's why nobody replies.

 

Often linked posts:
Going small with MMU2
Real Multi Material
My prints on Instagram...
Posted : 22/05/2020 10:15 pm
bobstro
(@bobstro)
Illustrious Member

Oh, not the same inbox as the forums. Just checked. Nope, nobody loves me.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 22/05/2020 10:34 pm
Lichtjaeger
(@lichtjaeger)
Noble Member

An email notification would be nice. I have received 10 requests since the site went online. (1 technical support, 6 print on demand and 3 simple  questions)

I try to look at least once a week (mostly twice), so I don't miss something and don't let anyone wait for a response.

Posted : 23/05/2020 8:36 am
Area51
(@area51)
Honorable Member

I have had several request and questions, but it is only by accident that I saw it and could respond. I would like an email notification too 🙂 

Have a look at my designs on Thingiverse or on PrusaPrinters ;)...
Posted : 23/05/2020 11:31 am
alexdion
(@alexdion)
Active Member

I guess notifications would be helpful in this matter. Does anyone know how to find local technical support in some other way?

Posted : 26/05/2020 8:33 pm
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