PETG fail and thermistor wire broke. Need help  

New Member

Printing the Lack Improved enclosure print, file 5 in PETG Prusament when at about 25% this occurred.  Woke up this morning and saw the mess and the error.  Reset the machine but all I can do is move the Z Axis up.  After further investigation, I see that the thermistor wire is broke.  How do I contact support to get this fixed?

Posted : 06/01/2020 2:58 pm
New Member

Can someone direct me on how to contact support?

Posted : 06/01/2020 8:57 pm
Famed Member

Go to the prusa shop, make sure you are logged in to your account and the chat option should appear after a few seconds.

Posted : 06/01/2020 9:11 pm
burtronix liked

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