Mk3 Repair service in the US?  

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bernard.c4
(@bernard-c4)
Trusted Member

Is there anyplace I can ship my Mk3 to get someone competent to fix it.  The #@$%@#$% thermistor has died for the second time in 18 months and it's just to hard for me.   [I also have the MK3S "kit" that is *way*way* too difficult for me, perhaps this same service could install that for me, too].  Thanks!

Posted : 24/05/2020 6:13 pm
Robert-mm200
(@robert-rmm200)
Noble Member

Click on EShop above, then World. Select the buttons for show and tell, tech support, and Print on demand.

With a little luck, it will show you users is your area and let you contact them. Most of our users are very skilled with Prusa problems.

I honestly think getting a fellow Prusa user to help you is better than shipping your printer off.

Good luck!

Posted : 25/05/2020 6:54 am
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bernard.c4
(@bernard-c4)
Trusted Member

@robert-rmm200

I did that and it is enlightening. Thanks!!     Problem is I don't know what to do -- there are Prusa users not far away from me, but I can't see how to contact them.  All I have is a gray circle with a "1" in it but I can't figure out how to contact the person.

Posted : 25/05/2020 3:52 pm
Robert-mm200
(@robert-rmm200)
Noble Member
Posted by: @bernard-c4

@robert-rmm200

I did that and it is enlightening. Thanks!!     Problem is I don't know what to do -- there are Prusa users not far away from me, but I can't see how to contact them.  All I have is a gray circle with a "1" in it but I can't figure out how to contact the person.

The Print on Demand button should let you send them a message. Use it to describe your problem.

If they can Print on Demand - they can probably fix your printer. Check your area for user groups also.

Also - tell us the city you are in. We get a lot of traffic here - and a close one may offer to help.

This post was modified 5 months ago by Robert-mm200
Posted : 25/05/2020 4:41 pm
bernard.c4
(@bernard-c4)
Trusted Member

@robert-rmm200

Thanks -- I found the little "message" icon on the owner's little popup and that got me to what looks like an instant messaging page.  I sent them a message and I guess I'll see how it works out. 

Posted : 25/05/2020 4:53 pm
Robert-mm200
(@robert-rmm200)
Noble Member

Good luck!

I know you just want a printer that works - but a fellow user in your area can be an immense help in getting you over the rough spots.

Posted : 25/05/2020 4:57 pm
bernard.c4
(@bernard-c4)
Trusted Member

Quick question about the messaging stuff:  does the "message" notify recipients by email that there's a message waiting?   There is just *one* appropriate printer-owner within about 100 miles of where I am and I've texted them, but I"m wondering if they got a "poke" of some kind and if I'll get a "poke" if/when they respond.  [it's been over a week and no response]

And  circling back to my original inquiry: if the one local owner doesn't pan out, how might I go about sifting through the hundreds of printer owners around the US to find someone capable and willing and able to get my printer working again.

Posted : 29/05/2020 5:02 pm
gary.b4
(@gary-b4)
Active Member

I'd like to change my status on the map from just an owner to a source for printing and support.  I've been through every part of my account info and I can't find any way of changing my status.  Could someone point me in the right direction please?

Mechanical Design since June 1973 3D Printing since November 2016 :D...
Posted : 02/06/2020 4:27 pm
nikolai.r
(@nikolai-r)
Noble Member
Posted by: @bernard-c4

Quick question about the messaging stuff:  does the "message" notify recipients by email that there's a message waiting?   There is just *one* appropriate printer-owner within about 100 miles of where I am and I've texted them, but I"m wondering if they got a "poke" of some kind and if I'll get a "poke" if/when they respond.  [it's been over a week and no response]

The last time someone contacted me, I haven't received any email notification. You have to login on this page in order to see the notification/messages.

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Posted : 02/06/2020 6:14 pm
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