Notifications
Clear all

cannot find support hotline?  

  RSS
josef
(@josef)
New Member
cannot find support hotline?

is it really true!

prusa does not provide support via telephone?

 

Posted : 06/05/2019 3:19 pm
bobstro
(@bobstro)
Illustrious Member
RE: cannot find support hotline?
Posted by: josef

is it really true!

prusa does not provide support via telephone?

They provide email and 7x24 live chat, which is excellent. 

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 06/05/2019 3:21 pm
vintagepc
(@vintagepc)
RE: cannot find support hotline?

Correct. Their "realtime" support offering is via live chat in their store. 

(I suspect this is far more suited as telephone complicates the matter of sending images of the problem, and it is far easier to keep a chat window open for an extended duration than stay on the phone while making changes or doing test prints.)

Posted : 06/05/2019 3:22 pm
bobstro
(@bobstro)
Illustrious Member
RE: cannot find support hotline?

Not to mention the cost of long-distance calling to the Czech Republic.

Be sure to log in to the e-store to access the chat option. 

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 06/05/2019 3:26 pm
Share: