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Did everyone get their orders on time?  

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Riot
 Riot
(@riot)
New Member
Re: Did everyone get their orders on time?

Ordered an orange MK2S kit August 5th and shipped today, August 7th. Shortest lead time ever!

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Posted : 08/08/2017 3:42 am
Buzz
 Buzz
(@buzz)
New Member
Re: Did everyone get their orders on time?

Order mine Monday, July 31; preparing for shipment as of Tues., August 8.

Posted lead time was 5 weeks (done from 7 weeks just days before that), so it was a happy surprise that later that day more and more people reported shorter 1-2 week waits.

Posted : 08/08/2017 6:03 pm
christoph.b6
(@christoph-b6)
New Member
Re: Did everyone get their orders on time?

Hi all,

I am quite new to this and was surprised because I expected the machine to arrive in late September .... 😮
BUT ... now it will probably arrive tomorrow according to the information from UPS.
So, ordered on August 3rd and shipped on August 8th it will probably arrive August 11 after only three days of shipping, I am quite excited. The obviously have speed up things a lot.

The fun part, I ordered a very inexpensive Anet a8 three days ago to play some with 3D printing expecting the MK3 coming in late September, now the Anet will be later than the Prusa MK3 and I have one 3D printer too much 🙄 😀

Thanks
Chris

Posted : 08/08/2017 8:02 pm
justageek
(@justageek)
New Member
Re: Did everyone get their orders on time?

Yes Chris, very similar for me. Ordered on Saturday the 5th, shipped on the 8th, due to arrive at my house in Texas on the 11th. I couldn't be happier.

--Doug

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Posted : 09/08/2017 12:35 am
steven.s14
(@steven-s14)
Eminent Member
Re: Did everyone get their orders on time?

I just watched this interview with Joseph . Decent interview, but the one thing that stuck out to me was the fact that they are shipping 5,500 to 6000 MK2S's a month. That would be 250-300 machines a day! And for any given shipping day we have one, maybe two people in this thread. That is pretty remarkable.

I'm glad the times have come down, it was very frustrating being on the other side of the hump, as times climbed to more then predicted instead of less. A month or so in, and I'm very much continuing to enjoy the quality of this printer, and what it is able to produce.

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Posted : 09/08/2017 3:59 pm
jason.r10
(@jason-r10)
Active Member
Re: Did everyone get their orders on time?

What a game Prusa sent item out within the week, I was expecting to wait longer so excited.
But UPS appear to have messed up ..No call to request missing paperwork ....

Frankfurt,  Germany
08/16/2017
3:41 P.M.
Arrival Scan
Barking,  United Kingdom
08/16/2017
3:10 A.M.
Departure Scan
Barking,  United Kingdom
08/15/2017
9:37 P.M.
Arrival Scan
Southampton,  United Kingdom
08/15/2017
7:15 P.M.
Departure Scan Southampton,  United Kingdom
08/15/2017
3:14 P.M.
The receiver had no invoice information for this package and has refused the delivery. / The package will be returned to the sender.
Alternate Tracking Number
*********************

08/15/2017
7:49 A.M.
Destination Scan

08/15/2017
7:08 A.M.
Arrival Scan
Castle Donnington,  United Kingdom
08/15/2017
3:53 A.M.
Departure Scan

08/15/2017
1:30 A.M.
Arrival Scan
Tamworth,  United Kingdom
08/15/2017
12:48 A.M.
Departure Scan
Tamworth,  United Kingdom
08/14/2017
11:32 P.M.
Arrival Scan
Barking,  United Kingdom
08/14/2017
8:45 P.M.
Departure Scan

08/14/2017
5:40 P.M.
Arrival Scan
Koeln,  Germany
08/14/2017
8:05 A.M.
Departure Scan

08/13/2017
11:59 P.M.
Your package was released by the clearing agency.
Koeln,  Germany
08/12/2017
4:33 A.M.
Warehouse Scan
Koeln,  Germany
08/11/2017
9:17 P.M.
Arrival Scan
Herne-Boernig,  Germany
08/11/2017
6:12 P.M.
Departure Scan

08/11/2017
10:56 A.M.
Arrival Scan
Nurnberg,  Germany
08/11/2017
3:32 A.M.
Departure Scan

08/11/2017
12:22 A.M.
Arrival Scan
Prague,  Czechia
08/10/2017
8:30 P.M.
Departure Scan

08/10/2017
3:56 P.M.
Origin Scan

08/10/2017
2:00 P.M.
Pickup Scan
Czechia
08/09/2017
9:05 A.M. (ET)
Order Processed: Ready for UPS

Now sat in Germany !!
Frankfurt,  Germany
08/16/2017
3:41 P.M.
Arrival Scan
Barking,  United Kingdom
08/16/2017
3:10 A.M.
Departure Scan
Barking,  United Kingdom
08/15/2017
9:37 P.M.
Arrival Scan
Southampton,  United Kingdom
08/15/2017
7:15 P.M.
Departure Scan

Posted : 17/08/2017 3:44 pm
joseph.o3
(@joseph-o3)
New Member
Re: Did everyone get their orders on time?

Got mine on time! Lead time expected 1-2 weeks and I was actually expecting to wait a few months due to them being in such high demand but only took 8 days to arrive at my house. 😀

Placed order on.......................................08/17/2017 around 3 PM in TX
Label created on......................................08/18/2017
Mk2S shipped out....................................08/19/2017
Reached Germany by..............................08/22/2017
Reached Kentucky, USA by.....................08/23/2017
And was delivered today........................08/24/2017 by 1:30 PM in TX

From what I've read, Prusa Research is doing way better with shipping times since upgrading facilities and increasing staff members. And IMO Everything looks amazing, is of great quality and is packaged really well. Too bad there is a hurricane approaching near me 😆 lmao or I would've already have built it. :geek:

Posted : 25/08/2017 1:45 am
joe.b3
(@joe-b3)
Active Member
Re: Did everyone get their orders on time?

Crazy fast delivery. Hit the "Order" button on Thursday night, had printer kit on my work bench at noon on Monday ! Outstanding job , THANKS 😀

Look @ your join date & # of posts. If > 1/day, please read more and type less. We will both be smarter for it....
Posted : 28/08/2017 9:21 pm
brian.a12
(@brian-a12)
Active Member
Re: Did everyone get their orders on time?

sigh, I've waited two weeks and still on payment accepted. This is my first printer and I'm really excited to get it

Posted : 10/05/2018 10:55 pm
eric.w21
(@eric-w21)
New Member
Re: Did everyone get their orders on time?


sigh, I've waited two weeks and still on payment accepted. This is my first printer and I'm really excited to get it

Most likely not. Go to read https://help.prusa3d.com/l/en/article/6OdtbKF1bw-shippingtable

between sick employees, shortage of materials, and increase demand. Sadly Prusa's production is has not been able to match demand.

I ordered my mk2s on April 13, and have been waiting over week 4 going 5 but said 2 week delay when I ordered.

Still looking forward to the arrival my printer and believe i made the right choice picking prusa. I just wish I had it now.

Posted : 12/05/2018 7:32 am
ryan.s33
(@ryan-s33)
New Member
Re: Did everyone get their orders on time?

Ordered mine on April 16th, 2018. At that time it stated "Please Allow 2 Weeks for Shipment".
Now 4 1/2 weeks later, still no shipment.
I've sent a message at weeks 2, 3 and 4 and basically got a "shipping soon", a "shipping late this week/early next week" and some erroneous reply about ordering a textured steel bed delaying it (which is clearly in error because that's not an MK2/s option).
Earlier this week they changed the "please allow 2 weeks" note to "please allow 1 month" which is cool for people just placing their orders except they've already EXCEEDED one month for mine (as well as others clearly).

I agree it's a great device and the right choice but I'm definitely shaking my head a bit over what is happening over there. I'd like a real answer about WHEN they will actually ship and why it's taking so long. The closest thing I got to a reason was a comment about a "problem with the packing of the MK2S and the shippings have been delayed".

From a customer service perspective, proactive communication and transparency about the actual problem along with a REAL ship date would go a long ways.

Posted : 16/05/2018 9:00 pm
brian.a12
(@brian-a12)
Active Member
Re: Did everyone get their orders on time?

I'm also waiting on a MK2S and have waited a month. I see you're well over a month now have you received your printer? Just trying to judge how much longer I'm going to have to wait. I'm really excited because this is my first 3d printer 🙂

Posted : 24/05/2018 2:49 pm
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