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krzysztof.s2
(@krzysztof-s2)
New Member
Visible dent on steel sheet, no reply form prusa shop order 192380536

Hello,

Do you know how much I need to wait for customer care from prusa shop ?

I received upgrade to mk2.5s with smooth plate on 4.12.2019 after one hour of RTFM I sent information to customer about visible dents on one side of surface. Since Today no replay what I shall do with this plate.

At the moment I am printing on second plate with texture and it looks great.

Posted : 09/12/2019 9:20 am
Knickohr
(@knickohr)
Moderator
RE: Visible dent on steel sheet, no reply form prusa shop order 192380536

Did you try the Online chat ?

https://shop.prusa3d.com/de/

Thomas

Posted : 09/12/2019 9:26 am
krzysztof.s2
(@krzysztof-s2)
New Member
Topic starter answered:
RE: Visible dent on steel sheet, no reply form prusa shop order 192380536

yes, I contacted with chat. They propose to print on the other side to make flat on bed one. How come ? Is PEI getting soft on 90 deg C ?

Posted : 09/12/2019 10:35 am
bobstro
(@bobstro)
Illustrious Member
RE: Visible dent on steel sheet, no reply form prusa shop order 192380536

Post a pic. Some PEI imperfections can smooth out over time.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 09/12/2019 12:47 pm
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