Printing crashed with message: webServerTask. Precise data access error, precise bot. Any ideas?
 

Printing crashed with message: webServerTask. Precise data access error, precise bot. Any ideas?  

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jnousis
(@jnousis)
New Member

 

Hi all! Any ideas what could that be?

Printing stopped about halfway, fans 100%, no resume possibility.

Thanks:)

Posted : 07/08/2020 10:47 pm
gordon.w
(@gordon-w)
Estimable Member

I'd open a chat with support, it's some sort of software bug in 4.2.0 that needs fixing 🙂

Posted : 08/08/2020 10:05 am
bobcousins
(@bobcousins)
Reputable Member

Best places for bug reports like this is https://github.com/prusa3d/Prusa-Firmware-Buddy/issues

Posted : 08/08/2020 10:22 am
zoltan
(@zoltan)
Member Moderator

The best is to produce the crash dump settings - save crash dump and attach it to the report, thanks

even an old man can learn new things 🙂
Standard I3 mk3s, FW 3.9.0, no closed box, sketchup , fusion 360, PrusaSlicer, Windows 10
PRUSA MINI FW 4.1.0, technical background...
Posted : 16/08/2020 6:04 pm
gordon.w
(@gordon-w)
Estimable Member

@zoltan

Can you still get back to the menu after a blue screen like that? I'm lucky enough not to have this issue on my printer, but had assumed it was like the Windows PC BSOD, and a reboot was the only fix.

Posted : 16/08/2020 9:42 pm
zoltan
(@zoltan)
Member Moderator

Gordon,

unfortunatelly not. You have to reboot - developers are working on it.

This post was modified 1 month ago by zoltan
even an old man can learn new things 🙂
Standard I3 mk3s, FW 3.9.0, no closed box, sketchup , fusion 360, PrusaSlicer, Windows 10
PRUSA MINI FW 4.1.0, technical background...
Posted : 18/08/2020 5:17 am
gordon.w
(@gordon-w)
Estimable Member

@zoltan

Thanks, I thought that wold be the case but your comment about saving crash dumps made me wonder.

Posted : 19/08/2020 9:22 am
zoltan
(@zoltan)
Member Moderator

@gordon-w

the crash dump contains stored data regarding this blue crash for further issue nalysis, so if you have succeded to get it, would be great if you could share it. 

even an old man can learn new things 🙂
Standard I3 mk3s, FW 3.9.0, no closed box, sketchup , fusion 360, PrusaSlicer, Windows 10
PRUSA MINI FW 4.1.0, technical background...
Posted : 19/08/2020 10:17 am
zoltan
(@zoltan)
Member Moderator

@jnousis

how long time took the halfway?

what USB stick are you using?

This post was modified 1 month ago by zoltan
even an old man can learn new things 🙂
Standard I3 mk3s, FW 3.9.0, no closed box, sketchup , fusion 360, PrusaSlicer, Windows 10
PRUSA MINI FW 4.1.0, technical background...
Posted : 20/08/2020 5:46 pm
gordon.w
(@gordon-w)
Estimable Member

A firmware update has been posted with a fix for this problem https://github.com/prusa3d/Prusa-Firmware-Buddy/releases/tag/v4.2.1

Posted : 31/08/2020 7:47 pm
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