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Auto leveling missing sheet at start  

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Macho burrito
(@macho-burrito)
New Member
Auto leveling missing sheet at start

Had a video but it was too big to attach. The issue I have is everything passes  calibration fine, but when I perform the auto leveling mesh the print head travels off the sheet and attempts to perform the auto leveling which fails. If I hold a tool at the sheet level the sensor detects the tool and moved to the next point in the sequence. How do I make it so the print head begins leveling at the proper point on the sheet?

Posted : 03/08/2021 12:10 am
Diem
 Diem
(@diem)
Noble Member

Take this to Prusa Support.

For support: Log into your Eshop account, navigate to support and live chat is at bottom right in most browsers. If not you may need to disable your ad-blocker temporarily.

Cheerio,

Posted : 03/08/2021 8:38 am
Macho burrito
(@macho-burrito)
New Member
Topic starter answered:
thanks

Thanks, I was able to send an email, didn't see any option for live chat. Is it available during certain hours of the day?

Posted : 04/08/2021 2:56 am
bobstro
(@bobstro)
Illustrious Member
Login & be sure no adblockers are preventing chat from working
  1. Be sure you've logged in to the same account that you used to purchase your printer.
  2. Be sure you don't have any ad blockers (e.g., pihole) that could break chat.

Do those steps and you should see a support chat button.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 04/08/2021 4:07 am
cwbullet
(@cwbullet)
Illustrious Member
Chat button

Below is a map to the chat button:

--------------------
Chuck H
3D Printer Review Blog...
Posted : 04/08/2021 11:33 am
Macho burrito
(@macho-burrito)
New Member
Topic starter answered:
solved

Issue solved the live chat person diagnosed that I didn't properly perform step 47 so the printer arm was too far forward on the machine. This is my first experience with a 3d printer so mistakes can and will happen. Now onto the first print layer calibration.

Posted : 05/08/2021 4:05 am
BogdanH
(@bogdanh)
Reputable Member

I'm glad your problem was solved by Prusa support and thank you for reporting.

Mini+ with Bondtech upgrade & modified firmware...
Posted : 05/08/2021 7:36 am
cwbullet
(@cwbullet)
Illustrious Member
Enjoy

Good to hear.  Happy Printing!

--------------------
Chuck H
3D Printer Review Blog...
Posted : 05/08/2021 9:18 am
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