Where/how do I buy spare printed parts from Prusa?
 
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CJ Davies
(@cj-davies)
Active Member
Where/how do I buy spare printed parts from Prusa?

I was having the creaking/clicking/squeaking problem with my X-axis idler, so I printed a replacement R3 X-axis idler part & also printed the R3 extruder upgrade parts, then proceeded to dismantle my printer. When I tried to insert the bearings & the metal rods into the replacement X-axis idler part I discovered that all of the tolerances are way too tight, to the point that forcing the rods in would just split the 3D printed part. This is despite printing with all of the recommended settings & with decent rigid.ink filament.

I am now stuck with a half-dismantled printer so I can't try printing new parts & as my X-axis idler print is obviously no good I also have no faith in the extruder parts I printed with the same settings/filament.

So where/how can I buy a new X-axis idler part & the new extruder parts from Prusa themselves? I've looked everywhere in the Prusa store & I can't find any 3D printed parts for sale. Surely Prusa sell these separately?

Posted : 24/12/2018 6:19 pm
CJ Davies
(@cj-davies)
Active Member
Topic starter answered:
Re: Where/how do I buy spare printed parts from Prusa?

Okay so I worked it out. But a bit of feedback for the Web design team - a big message informing people browsing the store that half the listings simply don't appear if you're not logged into an account that has purchased the relevant printer would be really useful.....

Posted : 24/12/2018 6:29 pm
cwbullet
(@cwbullet)
Member
Re: Where/how do I buy spare printed parts from Prusa?


Okay so I worked it out. But a bit of feedback for the Web design team - a big message informing people browsing the store that half the listings simply don't appear if you're not logged into an account that has purchased the relevant printer would be really useful.....

Concur - this is a common request.

--------------------
Chuck H
3D Printer Review Blog

Posted : 24/12/2018 7:51 pm
JoanTabb
(@joantabb)
Veteran Member Moderator
Re: Where/how do I buy spare printed parts from Prusa?

That feature is present to discourage non owners monopolizing the parts...

Joan.

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 25/12/2018 2:29 pm
CJ Davies
(@cj-davies)
Active Member
Topic starter answered:
Re: Where/how do I buy spare printed parts from Prusa?


That feature is present to discourage non owners monopolizing the parts...

I understand that, but when actual owners can't find replacements for their printer even after scouring the entire store, you'd think they might at least add a notice. From Charles' reply it doesn't sound like this is the first time somebody has had this issue.

Posted : 25/12/2018 5:15 pm
cwbullet
(@cwbullet)
Member
Re: Where/how do I buy spare printed parts from Prusa?



That feature is present to discourage non owners monopolizing the parts...

I understand that, but when actual owners can't find replacements for their printer even after scouring the entire store, you'd think they might at least add a notice. From Charles' reply it doesn't sound like this is the first time somebody has had this issue.

A simple google search revealed the answer multiple times over.

https://shop.prusa3d.com/forum/hardware-firmware-and-software-help-f64/how-to-get-replacement-parts--t18976.html

That being said, posting it on the site might reduce the questions.

--------------------
Chuck H
3D Printer Review Blog

Posted : 25/12/2018 5:34 pm
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