What Happened to Live Chat?  

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finktunes
(@finktunes)
New Member

Hey everyone,

In the past I have been very impressed with the support that I have received through Live Chat, so much so that is one of the main reasons that I recommend Prusa as the printer of choice. Recently however I no longer see the option for chat and have been very unimpressed with support through email. Does anyone know why we no longer have chat?

Posted : 22/09/2018 6:07 pm
JoanTabb
(@joantabb)
Moderator

Are you logged in to the eshop page?

Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK...
Posted : 22/09/2018 6:47 pm
Olef
 Olef
(@olef)
Honorable Member

Apart from one day live chat has always been there. Probably something on your PC is blocking it.

Posted : 22/09/2018 7:18 pm
randolph.l
(@randolph-l)
Honorable Member

Perhaps he is expecting the live chat to also be available here on the Forum pages? I only see it on the actual shop pages.

Posted : 22/09/2018 7:59 pm
finktunes
(@finktunes)
New Member

Funny, it was PiHole that was blocking the live chat button. I have several colleges that also use it which is why it isn't showing up for them. Thanks everyone!

Posted : 23/09/2018 12:56 am
edward.b7
(@edward-b7)
Eminent Member


Funny, it was PiHole that was blocking the live chat button. I have several colleges that also use it which is why it isn't showing up for them. Thanks everyone!

I discovered that too when I was trying to get tech support. But I have been significant slow downs on page loading with PiHole that I am taking it off. So chat problem solved for me. 🙂

Posted : 28/09/2018 5:12 am
Rockies
(@rockies)
Active Member

Where is the eshop page and live chat? New to PRUSA.

Thank you!!

Posted : 28/09/2018 4:37 pm
bobstro
(@bobstro)
Illustrious Member

You have to be logged in using the account set up when you ordered.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 28/09/2018 4:49 pm
gregory.d4
(@gregory-d4)
New Member

I couldn't find it either - Make sure you are logged into the e-shop, and disable all ad/tracking blockers and it should appear.

Posted : 18/11/2018 6:20 pm
JoanTabb
(@joantabb)
Moderator

With the winter weather the Orange false tan has disapeared off the button it's now white

look in the bottom right of the page.

https://shop.prusa3d.com/en/mk2-spare-parts/125-rambo-mini-heatbed-connector.html

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK...
Posted : 18/11/2018 6:30 pm
--
 --
(@)
Illustrious Member

It's Live Chat only if you consider a 20 minute wait between responses "Live" ...
Thankfully, I generally only need to chat when their website doesn't want to take my money. Even then waiting 20 minutes is a real buzzkill for spontaneous purchases. Yes, it's costs them money because I refuse to wait 20 minutes for simple product info.

Posted : 18/11/2018 8:46 pm
Charles Stevens
(@charles-stevens)
New Member

Please help me, my original i3mk3 stopped calibrating, i have checked all wiring. All ok and nothing damaged. Even flashing with 3.9.3 did not help.

Please contact me @ [email protected]

 

Posted : 27/01/2021 5:39 pm
DadOf6
(@dadof6)
Active Member

I realize this thread has been dormant for some time but thought I would add my experience here, in case it helps someone else.  I too was not seeing the live chat option, even when signed in.

I thought it may have been some security proxy stuff, but that wasn't it.  Turns out that Duck Duck Go Privacy Essentials thinks that anything from livechat.com (who Prusa uses for the chat widget) is a bad tracker.  If anyone from Prusa sees this you may want to let LiveChat know that this is happening.

Posted : 23/04/2021 5:45 pm
prusanewuser
(@prusanewuser)
Honorable Member
Posted by: @tim-2

It's Live Chat only if you consider a 20 minute wait between responses "Live" ...
Thankfully, I generally only need to chat when their website doesn't want to take my money. Even then waiting 20 minutes is a real buzzkill for spontaneous purchases. Yes, it's costs them money because I refuse to wait 20 minutes for simple product info.

Sometimes 20 minutes for a call to be picked up. When an agent picked it up, he asked me to wait immediately before I posted my question. While waiting, I sent him my first question. When he came back and he was supposed to answer my first question, he asked me to wait again. After another wait, looks like he did not know the answer and had to ask somebody else. He asked me to wait again. Sometimes, he just provided a link which didn't help nor asked me to use defaults settings... No way I would give him a good rating.

This post was modified 2 months ago by prusanewuser
Posted : 23/04/2021 6:06 pm
the_buff
(@the_buff)
New Member

@prusanewuser

At least he was trying.  In my recent experience the agent, after essentially sizing up the task, determined it was going to require too much effort on his part, so he lied to me in order to get me to leave him alone.  

Posted : 28/04/2021 8:08 am
Clarmrrsn
(@clarmrrsn)
Honorable Member

Never had any issues either getting chat working/to appear.

Also must say I have always found the staff to be very helpfull, answer very quickly, and will stay online for as lomg as you need to resolve an issue, I have used chat once before buying and twice after, 5* rating for all 3.

Please bear in mind that we are still in the middle of a pandemic, and the chat staff may be very busy indeed.  The demand for printers is surely a pretty accurate reflection of the demand for support.

 

 

Tank you very much!...
Posted : 28/04/2021 8:43 am
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