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US Customs hassles with Prusa Order  

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roger.f3
(@roger-f3)
Active Member
US Customs hassles with Prusa Order

I've ordered from Prusa several times with no issues.  I have a Mk3 and some filament orders with no issues and arrived quickly, but my new SL1s got caught up in a customs mess.  My shipment got held and I needed to fill out documents one for the Resin certifying its not subject to TSCA (Toxic Substance Control Act Certification).  Then I needed to fill out a 5106 Importer Identity form.  Which looks like a tax return.  I better not get a bill for import duties!  While US Customs is certainly not under your control, I do expect you to know how to export to a major country like the US.  If there is a process to get this product to the US you should make us aware of it before completing the order.

I believe since the total was over $2,000 USD the 5106 was required and since the resin is a "chemical" I had to fill out the Toxic Substance Control Act (TSCA) Certification.  I don't like filling out government documents especially certifying something is not toxic when I really have no idea what's in your Resin.

If you don't find a way to legally avoid this paperwork, I won't consider Prusa products anymore.   

Posted : 08/09/2021 3:18 pm
cwbullet
(@cwbullet)
Illustrious Member
Never seen this

I have never seen this.  Customs has only charged me the import fee once out of a dozen or so orders.  

--------------------
Chuck H
3D Printer Review Blog...
Posted : 08/09/2021 7:32 pm
roger.f3
(@roger-f3)
Active Member
Topic starter answered:
No fees yet...

I haven't gotten a customs charge yet, but I don't have my printer either so time will tell.  Just delays and paperwork so far.  I ordered a piece of equipment from China once and I got a big bill from Fedex for the customs fees after delivery.  All of the savings of buying direct was eaten up by those fees.  Hopefully this won't be a repeat of that.

Posted : 08/09/2021 7:55 pm
sylviatrilling
(@sylviatrilling)
Estimable Member
RE: Please keep us posted

How very frustrating, Roger. I placed an order for a new SL1S/CW1S bundle last week which has not shipped yet. Now I am wondering if I will have to go through the same thing. Let us know what happens. 

Posted : 08/09/2021 9:28 pm
cwbullet
(@cwbullet)
Illustrious Member
Time

 

Posted by: @roger-f3

I haven't gotten a customs charge yet, but I don't have my printer either so time will tell.  Just delays and paperwork so far.  I ordered a piece of equipment from China once and I got a big bill from Fedex for the customs fees after delivery.  All of the savings of buying direct was eaten up by those fees.  Hopefully this won't be a repeat of that.

It is only a matter of time.  

--------------------
Chuck H
3D Printer Review Blog...
Posted : 09/09/2021 12:03 am
jsw
 jsw
(@jsw)
Noble Member

When I got my MK3S, there was a note that if you were in the US and wanted the textured sheet as well, to order the sheet as a separate order, because if the cost of the sheet was added to the cost of the printer, it was enough to trigger the US import duties.

Posted : 09/09/2021 2:44 am
roger.f3
(@roger-f3)
Active Member
Topic starter answered:
Printer finally arrived with an Invoice from Fedex

This will likely be my last Prusa Printer.  Got hit with $122.77 duty fee invoice from Fedex.   Prusa needs to notify it's customers that all of this paperwork and fees will be required.  I had no idea to expect this.  Let's hope this printer works really well.

Posted : 15/09/2021 9:41 pm
cwbullet
(@cwbullet)
Illustrious Member
order

It is on the website, but you have to read it.  What did you order?

Posted by: @roger-f3

This will likely be my last Prusa Printer.  Got hit with $122.77 duty fee invoice from Fedex.   Prusa needs to notify it's customers that all of this paperwork and fees will be required.  I had no idea to expect this.  Let's hope this printer works really well.

 

--------------------
Chuck H
3D Printer Review Blog...
Posted : 15/09/2021 11:22 pm
roger.f3
(@roger-f3)
Active Member
Topic starter answered:
Sl1 Speed

I got the SL1 Speed kit with the washing curing station.  I'm about to try to print something now, but my Prusa Slicer only has a SL1, not a SL1S.  Do I slice as a Sl1?

Posted : 15/09/2021 11:56 pm
cwbullet
(@cwbullet)
Illustrious Member
tariff

I under stand you frustration above, but it is clear on the order from when you go to check out:

 

No taxes included for orders outside the EU (with the exception of orders to UK under 135 GBP). Import taxes may be applied upon arrival, based on country laws. Customers with shipping addresses outside the EU are responsible for all duties, import taxes and brokerage fees. You can check the list of common customs charges on our Knowledge Base. Keep in mind, that charges in the table are only estimates - real charges may differ.

 

Posted by: @roger-f3

I got the SL1 Speed kit with the washing curing station.  I'm about to try to print something now, but my Prusa Slicer only has a SL1, not a SL1S.  Do I slice as a Sl1?

 

--------------------
Chuck H
3D Printer Review Blog...
Posted : 16/09/2021 12:33 am
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