Prusa Needs to establish service depots
 
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Focus Research
(@focus-research)
Active Member
Prusa Needs to establish service depots

Perhaps these printers  are just toys for some people, but I purchased two units for serious engineering work ( prototype parts).  At the price, these printers cost the same as some tools I buy from companies such as HP. Mitutoyo, S, nap-ON, etc.  There is no established(as far as I can determine)  repair depots where a printer can be sent for repair, calibration, etc.    That is the difference between a real tool company and a want-to-be.  Service after the sale  is the mark  of a professional.

 

I hope someone from Prusa reads this and takes it to heart

Posted : 27/07/2021 1:10 am
bobstro
(@bobstro)
Illustrious Member
You can get that level of support

You can get that level of support from Ultimaker and others. They cost a tad more.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
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Posted : 27/07/2021 2:01 am
cwbullet
(@cwbullet)
Illustrious Member
service depot

 

Posted by: @focus-research

Perhaps these printers  are just toys for some people, but I purchased two units for serious engineering work ( prototype parts).  At the price, these printers cost the same as some tools I buy from companies such as HP. Mitutoyo, S, nap-ON, etc.  There is no established(as far as I can determine)  repair depots where a printer can be sent for repair, calibration, etc.    That is the difference between a real tool company and a want-to-be.  Service after the sale  is the mark  of a professional.

 

I hope someone from Prusa reads this and takes it to heart

It would be nice, but probably not gonna happen.  

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Chuck H
3D Printer Review Blog...
Posted : 27/07/2021 2:05 am
adesir
(@adesir)
Reputable Member

The Prusa technician project is not stopped, it would offer what you need. Let’s wait.

Posted : 27/07/2021 10:24 am
cwbullet
(@cwbullet)
Illustrious Member
Technician project?

 

Posted by: @adesir

The Prusa technician project is not stopped, it would offer what you need. Let’s wait.

What is the Service Technician project?

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Chuck H
3D Printer Review Blog...
Posted : 27/07/2021 5:42 pm
jsw
 jsw
(@jsw)
Noble Member

 

Posted by: @cwbullet

 

Posted by: @adesir

The Prusa technician project is not stopped, it would offer what you need. Let’s wait.

What is the Service Technician project?

IIRC, it was mentioned somewhere here (blog?) once and kind of disappeared from any spotlight it once had.

Are there any official notices on this?  Certification process?  Application process?

Posted : 27/07/2021 11:15 pm
cwbullet
(@cwbullet)
Illustrious Member
CERT

I am very interested in becoming certified.  I would like to spend my military retirement doing something I love and this might help fund my hobbies.  

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Chuck H
3D Printer Review Blog...
Posted : 28/07/2021 12:08 am
JMcK
 JMcK
(@jmck)
Reputable Member
No depot

What I find amazing about the I3 design is that mechanically it’s not all that complex. All the parts are either practically indestructible, self printable or easily sourced. The extruder assembly is the biggest PITA to work on, but you could easily prep a spare replacement. Properly prepared you would be able to recover from any failure within a day.

When I was selling cameras, there were some brands that strictly for professionals, others that were strictly for consumers. We also had what we called “prosumer” models — those that were suitable for both. Well, really models for high-end consumers and well… frugal… pros. The Prusa is definitely a very high end consumer printer, which Prusa’s own print farm proves can also serve for professional use. They’re not a wanna-be; they’re in their zone.

 

When someone asks you if you're a god, you say, "YES!"...
Posted : 30/07/2021 1:21 am
jsw
 jsw
(@jsw)
Noble Member

There's really nothing stopping anyone from opening up an independent 3d printer service facility.

However, as you say, most of the people using the Prusa I3 series (and most everything else in the RepRap lineage) are handy enough to do their own preventive and corrective maintenance, plus there are very few parts which cannot be easily sourced

Many walk-in service facilities are around which specialize in smartphones, tablets, and laptops.  They obviously do enough business to stay in business.  However, cell phones and laptops are far more common than 3d printers.

I honestly do not know anyone in my immediate area who offers service on 3d printers.

Posted : 30/07/2021 1:30 am
Focus Research
(@focus-research)
Active Member
Topic starter answered:
There are some independent 3d printer repair shops.

A quick internet search will uncover a few 3d printer repair shop.  I sent my Mini to Fargo  3D Printer Repair in Fargo South Dakota and they did a good job.  Of course I spent a lot of $$ having to ship the printer to them and back, but that would always be the case unless I was nearby a repair center.  I think Prusa could also see some  extra income by having "local" authorized repair centers that carry Prusa Filament  And maybe complete printers.  If there were regional centers, perhaps they would sell more filament, because the price to the customer would be much lower due to shipping.  Living in the South-east USA as I do, shipping a couple of spools or even a printert from Atlanta instead of Czechoslovakia,would be quite a savings, and be a real inducement for me to buy more.

Posted : 30/07/2021 2:07 am
cwbullet
(@cwbullet)
Illustrious Member
suggestion

 

Posted by: @focus-research

A quick internet search will uncover a few 3d printer repair shop.  I sent my Mini to Fargo  3D Printer Repair in Fargo South Dakota and they did a good job.  Of course I spent a lot of $$ having to ship the printer to them and back, but that would always be the case unless I was nearby a repair center.  I think Prusa could also see some  extra income by having "local" authorized repair centers that carry Prusa Filament  And maybe complete printers.  If there were regional centers, perhaps they would sell more filament, because the price to the customer would be much lower due to shipping.  Living in the South-east USA as I do, shipping a couple of spools or even a printert from Atlanta instead of Czechoslovakia,would be quite a savings, and be a real inducement for me to buy more.

If you think it is a good idea, send Prusa an email suggestion.  The forum is hit or miss for suggestions.  

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Chuck H
3D Printer Review Blog...
Posted : 30/07/2021 2:24 am
BogdanH
(@bogdanh)
Reputable Member

I think, except for warranty repairs, having service depots would only make a printer owner "feel better" and nothing more. Let me explain...
Here where I live, one hour technician work is about 50€. And we all know how much repair work on 3D printer can be done in one hour only -not much. Prusa Mini is 400€ and the question is: who would be ready to pay, say, 200€ for repair +spare parts? Mini is a hobby tool and in that sense it's expected it will be repaired by owner. Even MK3 is double the price, it comes down to the same -and being more robust, there's even less need for servicing.
I can understand, that many experienced 3D printer owners would wish to have a "licence" (as a side income). But I just don's see the clients here. And we should also keep in mind (I'm talking from experience) that repairing is not only taking money: it's also BIG responsibility.

Just sharing my thoughts..

Mini+ with Bondtech upgrade & modified firmware...
Posted : 30/07/2021 7:50 am
cwbullet
(@cwbullet)
Illustrious Member
depots

 

Posted by: @bogdanh

I think, except for warranty repairs, having service depots would only make a printer owner "feel better" and nothing more. Let me explain...
Here where I live, one hour technician work is about 50€. And we all know how much repair work on 3D printer can be done in one hour only -not much. Prusa Mini is 400€ and the question is: who would be ready to pay, say, 200€ for repair +spare parts? Mini is a hobby tool and in that sense it's expected it will be repaired by owner. Even MK3 is double the price, it comes down to the same -and being more robust, there's even less need for servicing.
I can understand, that many experienced 3D printer owners would wish to have a "licence" (as a side income). But I just don's see the clients here. And we should also keep in mind (I'm talking from experience) that repairing is not only taking money: it's also BIG responsibility.

Just sharing my thoughts..

I personally have thought about opening an eStore to sell Original parts in the US.  I am retiring in 18 months.  I have the knowledge and land but I am not sure the investment would be worth it.  

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Chuck H
3D Printer Review Blog...
Posted : 30/07/2021 10:29 am
Nikolai
(@nikolai)
Noble Member
.

It's a nice idea. And maybe in some future we will have such things.

But as of today Prusa is still a pretty small company which can barely keep up with the demand of producing and shipping their printers. And because they try to keep as much as possible in-house, they grow naturally but slow.

The most important requirement for licensed repair shops is a demand. Shipping of this heavy things costs a lot and you never know what damage is done during shipping. So you want to have local high demand in order to make your local shop running worth. I don't see we're there yet.

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Posted : 30/07/2021 2:36 pm
HeneryH
(@heneryh)
Estimable Member
x

USA users have offered to establish in-country reseller partnerships many times in the past and Prusa has not yet shown any interest.

I think they are running at max capacity (over capacity probably) and the extra energy to establish one has not been worth it for them.  Seems like they are happy enough with just using international shipping.

As for repair, I have personally had to disassemble my hot-end area and tinker then reassemble more than a few ties when I was diagnosing my filament sensor woes.  After doing it two or three times I could get my times down significantly.  So, repairing with experience is much much quicker than a first time repair.

But.....   I can't see making more than beer money from it.

The community will just set up a series of video help guides and knock you out of business.  Like already mentioned, most users prefer to just fix things themselves.

Posted : 31/07/2021 2:31 pm
cwbullet
(@cwbullet)
Illustrious Member
usa

Very true.  We need a US-based support network.  

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Chuck H
3D Printer Review Blog...
Posted : 01/08/2021 12:35 am
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