How do you get support from Prusa - live chat - does ti exist
 
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How do you get support from Prusa - live chat - does ti exist  

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MarcWinNJ
(@marcwinnj)
New Member
How do you get support from Prusa - live chat - does ti exist

Can't seem to find live chat support. Does it exist anymore ?

Posted : 20/12/2020 8:28 pm
Lichtjaeger
(@lichtjaeger)
Noble Member
RE: How do you get support from Prusa - live chat - does ti exist

It doesn't work in Firefox. Try different browsers.

Posted : 20/12/2020 8:33 pm
jsw
 jsw
(@jsw)
Noble Member
RE: How do you get support from Prusa - live chat - does ti exist

I haven't had to use it, but I have noticed that it appears to be totally missing on the page where it's supposed to be, at least with my browser (Firefox on Linux).

Posted : 20/12/2020 9:41 pm
Marko118
(@marko118)
Active Member
RE: How do you get support from Prusa - live chat - does ti exist

It only becomes available when you login to your account  as far as I remember.

Posted : 20/12/2020 10:14 pm
egar
 egar
(@egar)
Estimable Member
RE: How do you get support from Prusa - live chat - does ti exist

Go to https://shop.prusa3d.com and the chat will pop-up at the bottom of the screen. The chat does work with Firefox and the other three browsers that I have have. 

Posted : 20/12/2020 10:37 pm
bobstro
(@bobstro)
Illustrious Member
RE: How do you get support from Prusa - live chat - does ti exist

As others have noted, you have to be logged in on the online store using the credentials you used to purchase the printer. Adblockers, including pihole, can break the chat function.

My notes and disclaimers on 3D printing and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan...
Posted : 20/12/2020 11:02 pm
MarcWinNJ
(@marcwinnj)
New Member
Topic starter answered:
RE: How do you get support from Prusa - live chat - does ti exist

I found it am am in, thanks for the feedback 

 

Posted : 20/12/2020 11:02 pm
karl-herbert
(@karl-herbert)
Illustrious Member
RE: How do you get support from Prusa - live chat - does ti exist

The chat does not work for me with Firefox either (no adblocker or similar). With chrome everything runs fine. I can live with it, because I use the chat extremely rarely.

Statt zu klagen, dass wir nicht alles haben, was wir wollen, sollten wir lieber dankbar sein, dass wir nicht alles bekommen, was wir verdienen....
Posted : 21/12/2020 12:13 am
Olef
 Olef
(@olef)
Honorable Member
RE: How do you get support from Prusa - live chat - does ti exist

Staunch Firefox user here. Chat works fine for me,

Posted : 21/12/2020 2:05 pm
JoanTabb
(@joantabb)
Moderator
RE: How do you get support from Prusa - live chat - does ti exist

the Chat box takes a short while to appear after the page finishes loading, 

I missed it a load of times, before I realised what was happening...    I was in such a hurry to find the link, I looked at the page, didn't see it and clicked on the next link, before the chat box had appeared... 

 

Good luck, 

Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK...
Posted : 21/12/2020 3:55 pm
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