Did the support chat fuction from the main page get removed?
 
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Did the support chat fuction from the main page get removed?  

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Crunch
(@crunch)
Estimable Member
Did the support chat fuction from the main page get removed?

Did prusa remove the support chat function it does not appear anymore on my laptop

The Latest Firmware can be found here https://github.com/prusa3d/Prusa-Firmware/releases
Open Firmware Issues https://github.com/prusa3d/Prusa-Firmware/issues

Posted : 14/10/2019 4:51 pm
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(@)
Illustrious Member
RE: Did the support chat fuction from the main page get removed?

You must be logged in to your store account.

Posted : 14/10/2019 5:30 pm
Lichtjaeger
(@lichtjaeger)
Noble Member
RE: Did the support chat fuction from the main page get removed?

Try another browser. Newer browsers (Firefox) do not seem to be compatible.

Posted : 14/10/2019 6:13 pm
Pablo Simone
(@pablo-simone)
Eminent Member
RE: Did the support chat fuction from the main page get removed?

If you use PiHole as your DNS the chat windows will be blocked.

 

Posted : 15/10/2019 2:47 am
markus.i2
(@markus-i2)
Trusted Member
RE: Did the support chat fuction from the main page get removed?
Posted by: @pablosimone

If you use PiHole as your DNS the chat windows will be blocked.

 

So that's why. Thanks, was having the same problem and suspect one of my adblockers.

Posted : 15/10/2019 7:16 pm
Olef
 Olef
(@olef)
Prominent Member
RE: Did the support chat fuction from the main page get removed?

Add these three into your PiHole whitelist to restore the Prusa chat -

  • cdn.livechatinc.com
  • prusa3d.com
  • prusaprinters.org
Posted : 15/10/2019 9:42 pm
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